Getting To Know: Dan Lee

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Insource Services

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I’m Dan, I’m an IT engineer – I’ve been with the company since 2011. Originally I’m from Newton Massachusetts, just outside of Boston. I help our clients build, maintain, and optimize their networking and server infrastructure.

How did you find Insource?

I found Insource through a web search – this was immediately after the financial crisis of 2011, so I’d entered the job market at a pretty rough time. I’d decided that I wanted to progress in and pursue IT as a career, but I had little experience. Insource saw my potential – not just my current skillset.

What attracted you to Insource?

Being pretty new to IT, I didn’t have a huge existing skillset and I knew that Insource worked with many different clients and many different technologies. I figured that would be a great environment to pick up new things and build upon what I’d learned already. It’s been great. I’ve learned a lot.

What was the interview process like?

When I came on board, the company felt much smaller than it does now. I had an interview with Bruce (President & CEO of Insource), which was a little anxiety-inducing – but he was a very kind and approachable person.

What were your goals going in to Insource?

When I joined Virtualization (virtual server technology) was new – most of our clients still had servers to be maintained on-site, and it was just before the “cloud boom” that we all knew would be the next big thing. Nowadays, most of our clients don’t have servers on-site, all of that is virtualized in AWS or Microsoft Azure. So one of my goals was to get more familiar with that tech – be ahead of the curve.

What’s it like to have gone from IT Support to Engineer?

It was very challenging at first; it’s a big step up in terms of work and personal responsibility. When you’re maintaining servers, the margin for error becomes smaller and smaller. While you don’t want to, you can make a mistake with an individual computer because everything’s backed up. When it’s a bigger server-based job, a mistake translates into lost hours and lost revenue.

What opportunities are available to you at Insource?

The jump up to the next level requires some demonstration of what you know and what you can do. You’re expected to be self-reliant in an engineering role, for example, so if you can show that you can handle multiple projects without needing to constantly reach out for support, that’s great. Certifications and official recognition of the skills needed for roles obviously help make the decision to take on a new role help, too.

What is the support like?

It’s really great. Whenever something urgent comes in, I never feel like it’s solely on me to fix it. We have a great team of managers that work to keep the client at ease and have other engineers to help divide the responsibilities. The mentors I’ve had throughout my years here have always super helpful. Whenever I’ve not been sure about something, they’ve been there.

What do you like most about working at Insource?

We have an awesome team. We have people from a lot of different backgrounds. It’s great to have the opportunity to work with so many different people.

What’s the work you are most proud of?

I think in my second or third year, Russell (Vice President of Insource) put me on a project to automate a process that was taking up several hours for a client of ours – tedious, two or three hours of menial work every week. 

I had very little experience of working with the programs necessary to do the work, so I thought I was going to be depending on my colleagues the entire time – but I was put on that project both to help the client and to grow my own skillset. I wrote the script, and it worked! 

Figuring that out was rewarding for me, and it changed my perspective on what I thought I could achieve/figure out; if I could figure out something I was unfamiliar with, then I could probably take on bigger and more complicated projects.

What’s the best advice you’ve ever been given?

Focusing on small and achievable goals will change things. I think people often underestimate what they can achieve in a year and overestimate what they can do in a week. But those smaller victories can have a compounding effect, and get you to where you want to be way faster than some insurmountable project that gets put off year after year.

Was Insource the right fit for you?

Definitely. I’m not someone that likes to coast along, I don’t want to stagnate. I want to feel a constant challenge, and the pace involved in working with so many different clients and different needs is a good fit.

Could Insource be right for you?

Interested in what Insource has to offer? Take a look at our Careers page today to see our latest vacancies, and be sure to follow us on social media for all the latest Insource Insights.

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