My name is Rachel. I’m a Boston local and I am currently the HR Generalist at Insource, working on the corporate team. I joined the HR consulting team about 3.5 years ago as an HR Admin.
How did you find Insource?
Before Insource, I was fresh out of undergrad. I studied criminal justice in tertiary education, and I did different internships for a while. I also had a few admin assistant roles as a result of those internships. I decided to get my Masters degree in Conflict Resolution. I noticed that a lot of people on the course with me were working in HR departments, so I decided to look for jobs in HR. I stumbled across Insource on a job website and applied for a role as an HR Administrator.
How was the interview process?
It was really interesting. I met with a bunch of different people – the HR team and corporate team, e.g., Russell, Saleha, Bruce. I met different people at different levels, which was interesting. I was asked about my work experience, as you’d expect, but I was also asked personal questions about who I am. It felt very conversational and natural – like they cared about who I am as a person and if I’d be a good fit for Insource.
What were your main goals going in?
I really just wanted to try something new. I wanted to learn about what HR had to offer. I was looking for something to use my Masters in. Also, it was flexible so I could go to school and finish my qualification. This was very helpful for me as a young single mom. Insource was very supportive as I started on this career path, helping me explore the role to see what it offered me. As I finished my Masters, I could work flexible hours, add more hours, and still be there for my son.
What was your biggest challenge?
Learning HR. I knew it was going to be a lot to learn but I got to work with so many different clients, which I knew would be interesting and I found I got to experience a lot of HR scenarios. I had to learn to navigate a lot of different clients and relationships as opposed to just working with one small group in admin. But I think it’s a really great skill to have especially in the world we live in now.
What’s your day-to-day like?
Every day is different. I help people with their benefits, payroll changes – that sort of thing. I work really closely with Insource managers on performance reviews, employee-relation issues, etc. I’ve been able to help with different initiatives at Insource, e.g. Diversity Equity Inclusion committee.
It has been really rewarding to be part of it and being on the corporate team. I also get to flexibly jump into support where I can. At Insource, you really must be ready to pivot given whatever comes your way – that keeps the work really interesting here at Insource.
What opportunities have been available to you?
I’ve been able to be really open with my managers along the way about things I’m really interested in learning. For example, working on the HR team: I could have a candid conversation with my manager. She was really supportive about helping people do what they want to do. I could be honest and open with my manager, and with the corporate/exec team at Insource, and they were all very supportive.
I could carve out a role that they really needed and I really wanted and develop my career in a direction I wanted to. I can be clear about what I want to learn about or what I feel we need to work on as far as organizational and cultural aspects of the organization.
What is the support like?
With the manager I work with on the HR consulting team, we have regular check-ins, and he asks what’s working and what’s not. I could be really honest about where my interests lay and he’d be supportive even if things couldn’t change – but it helped to feel heard and have honest conversations with my manager and new managers in Corporate.
What are you most proud of?
I’m most proud of coming into the role knowing pretty much nothing about HR, and now I can offer Insource and Insource employees the support we need – so I can support our team to do their best work when they go out and provide HR support to our clients. I love working with my colleagues and getting to know them better since moving into my current role.
When I was working on-site, I would sometimes see them all – we get to see each other at the all-staff meetings and we get to do break out meetings, etc. But it’s been really good to support my colleagues and get to know them better. So, I’d say I’m most proud of my professional journey at Insource.
What do you do for fun?
Most of my free time goes to my seven-year-old son. We love to cook and bake together. We do a lot together. I also enjoy planning events and doing decor, etc. I’m very crafty and love DIY projects. My son is a really amazing artist, and he draws for all his friends at school.
Was Insource the right fit for you?
I knew Insource was right for me because, despite the fact that I had no HR exposure, they were willing to teach me what I needed to know. They took me at face value for the skills I did have and teach me what I needed to know to become confident and comfortable in this field and develop my expertise.
I was drawn to the company by their willingness to teach me what HR is. Insource is a great place to work. If you’re interested in anything we do, we’re very willing to help you get there.
Could Insource be right for you?
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