IMPORTANT: we are aware of a recruitment scam involving the impersonation of Insource Services Inc. Read more here

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About Us

Everything we do at Insource is focused on helping you make your business a success.

We work with small and large companies alike, including nonprofit organizations and startup ventures, from a diverse range of industries.

We adopt a hands-on approach to our outsourcing model and give you full access to our years of experience and expertise – like another valuable member of your team. Plus, we’re adaptable so your culture will influence the way we work (we’re really good at fitting in).

We believe that nurturing a strong and trusting working relationship is the key to a long-term partnership that yields results.

Our History

Let us tell you a story.

In 1993 Bruce Hain had a vision – to transform the business operations of small and medium size organizations by providing more effective and economic financial functions.

He set out on a mission to find only the best experts available, to partner with management teams and help organizations achieve their goals faster.

He called this new initiative Insource Services.

Bruce never believed in a bureaucratic approach to delivering core organizational functions and was confident that a ‘service approach’ was a more efficient and viable way to achieve results.

Determined to inject purpose and meaning into his work life, Bruce created and nurtured a culture rooted in personal values, constant learning and the belief that work should be rewarding and fun. These values are deeply entwined within the ethos of Insource Services and are what makes us so unique today.

The Insource business model firmly established itself in 1995 when its significant and lasting impact became clear with its first nonprofit client. Many years of success followed as clients realized our true value and started requesting expanded roles within their organizations. This confidently paved the way for two new practices, Information Technology in 1997 followed by Human Resources in 2001.

We didn’t stop there.

In 2003 Insource expanded to New Hampshire and in late 2013 we acquired A Hire Authority Consulting Group to enhance the recruiting power of our growing HR Practice. We now have employees across the country and serve clients throughout New England, nationally and even internationally! In 2024 we launched our AI and Data Solutions Services, further bolstering the level of support we can bring to clients.

We’re proud to have built a diverse team of Finance, HR and IT experts dedicated to providing the highest level of service as an integrated partner on your team or project.

Since the early days of operating out of ‘Bruce’s basement’, our journey has been rewarding and inspiring. We’ve harnessed all the knowledge and expertise we’ve gained along the way to ensure that each new client we partner with receives an unrivaled level of service, experience and expertise.

We proudly celebrated our 30th anniversary in 2023 and look forward to continued growth and expansion which enables us to keep doing what we do best so you can focus on your core business.

We hope our story inspires you as much as it does us.

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A Message From Our Executive Team

We’re inspired by our team’s commitment to meaningful values. At Insource, our strength lies in a cross-practice perspective that drives efficiency and sustainable growth. Built on trust and respect, we solve complex problems by focusing on doing what’s right.

Our Team

Experienced, approachable and professional – we’re committed to helping your organization succeed.

Bruce Hain

President & CEO

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  • Bruce Hain

    President & CEO

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Insource’s founder and President, Bruce oversees the company’s operations and is responsible for overall strategy.

Drawing upon a wealth of financial experience, Bruce works with the executive team to co-lead the delivery of Insource’s professional services to its clients. He is jointly responsible for the overall management of client success, as well as providing leadership to, and strategic direction for, Insource’s consulting services and business development.

Insource staff and clients alike benefit from Bruce’s expertise in leadership, his strategic way of thinking, and keen attention to detail.

Prior to founding Insource, Bruce was Vice President and CFO of a national high-tech research company headquartered in the Boston area. He has been an executive management consultant for many companies and non-profit organizations, and has served as an advisor to both start-ups and medium-sized government contractors.

Bruce is a member of several professional organizations, including Financial Executives International (FEI) and The Treasurers’ Club. He serves as the President of the Finance and Accounting Consulting Alliance (FINACA) and is a board member and Treasurer of FCC-NE, an organization that expands cultural diversity for adoptive families. Bruce also has served on the Personnel Committee at The Dover Church, and is currently Treasurer and Chair of the Finance Committee.

When not working, Bruce enjoys traveling, cooking, and spending time with his wife, daughters and Golden Retriever.

Bruce holds an MBA from Northeastern University (Executive Program) and a Bachelor of Arts degree in Economics from Boston University.

“I’m a right-brained financial person. Known for being very creative, I always try to add laughter and fun to work and everything that I do. I am curious by nature, and throughout my career I’ve always asked lots of questions to ensure that I am always learning something new. I see many of these same qualities in Insource staff members, and I think that resonates with our clients.”

Saleha Walsh

Chief Business Officer

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  • Saleha Walsh

    Chief Business Officer

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As Chief Business Officer, Saleha leads Insource’s business development, partnerships, client relationships, marketing, and events strategy, with a focus on ensuring the client experience stays rooted in the values that have defined Insource for over three decades. Drawing on 25 years at Insource and deep expertise in client communication and contextual decision-making, Saleha continues to position Insource for the future as the firm grows.

Clients and staff appreciate Saleha’s practical problem-solving skills and her commitment to meeting clients where they are and ensuring they get the support and expertise they need with a level of care they have learned to expect from Insource.

Saleha launched Insource’s HR Consulting Practice and leads the firm’s overall business development and strategic client management as part of Insource’s Executive Team. She has experience across multiple sectors, including financial services, legal services, nonprofits, and start-up environments. Prior to joining Insource, Saleha worked in a variety of HR and operational roles.

Saleha is a member of several professional organizations, including the Northeast Human Resources Association and the New England Society of Association Executives. Saleha serves on the Boards of the Charles River Regional Chamber and Jane Does Well.

When not at Insource, Saleha can be found spending time with friends and family, listening to live music or planning her next travel adventure.

Saleha holds a Bachelor of Arts degree in English from Merrimack College.

“My first mentor and boss taught me the importance of clear writing, direct communication, the skill of not getting emotionally bogged down in business decisions, and about contextual decision-making. He taught me about professional integrity. These things have helped throughout my career and are especially important when navigating controversial or tricky business matters. One of the best things about my job is that our client base requires thoughtful and often non-traditional problem solving, so I’m always learning.”

Russell Greenwald

Chief Operating Officer

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  • Russell Greenwald

    Chief Operating Officer

    Now Playing

As Chief Operating Officer, Russell oversees all of Insource’s service delivery, staffing, and capacity planning. All Team Leads report to Russell, and he works as part of Insource’s Executive Team to ensure that the firm’s consulting services meet the high standards clients and staff have come to expect over more than three decades. With over 20 years at Insource and deep expertise in operations, technology, and project management, Russell plays a central role in positioning the firm for its next chapter of growth.

Both Insource’s staff and clients appreciate Russell for his hands-on problem-solving approach and his commitment to building the structures, procedures, and systems that make good work repeatable.

Russell launched Insource’s Technology practice and has progressively broadened his operational roles across the firm. He has a proven track record in developing strategic business and staffing goals, and managing delivery across all of Insource’s service areas — Finance, HR, IT, and Data & AI.

When he’s not at Insource, Russell can be found running, biking and spending time with his wife and two kids.

Russell holds a Bachelor of Arts degree in mathematics from Brandeis University.

“I believe the exposure I’ve had to many different organizations, technologies, people, and cultures is why I’m successful today – and it’s still a big factor in my further learning and improvement. I’m particularly passionate about, and take pride in, solving problems that help make a person’s life just that much better. That’s why I’m truly excited about supporting a sincere, focused, and respectful culture at Insource – it’s about nurturing all of our staff to become better at delivering on this passion.”

DaQuall Graham

Chief People Officer

Learn More

  • DaQuall Graham

    Chief People Officer

    Now Playing

As Chief People Officer, DaQuall leads the strategy and processes related to building and retaining an exceptional team of professionals. He optimizes people-centered activities such as hiring, training, professional development, and performance management to ensure these efforts support growth and success. He is a knowledgeable and engaging presenter and facilitator that is frequently sought after to help teams navigate through key and challenging organizational initiatives.

Prior to joining Insource, DaQuall worked as a Senior Director of Education for one of the oldest and largest nonprofits in Massachusetts. Previously, he held a number of education-based leadership positions and has completed numerous training certifications in Educational Leadership and Executive Leadership Training.

DaQuall holds a Masters of Art in Teaching from Simmons College and a Bachelor of Science degree in Education from American International College. He has completed a Certification of Advanced Graduate Studies in Educational Leadership from Simmons College.

“I am passionate about being a conduit growth and progress through serving, teaching, learning, facilitating, presenting, and most of all helping others solve problems. There is a difference between a problem, a dilemma, and a question. Problems have solutions. Questions have answers. Dilemmas have responses. Knowing the difference is vital for a better life.  I am influenced by strong tradition of faith, family, and mentors that have provided a foundation and expectation of exemplary service.”

Bruce Hain

President & CEO

  • Bruce Hain

    President & CEO

    Now Playing

Insource’s founder and President, Bruce oversees the company’s operations and is responsible for overall strategy.

Drawing upon a wealth of financial experience, Bruce works with the executive team to co-lead the delivery of Insource’s professional services to its clients. He is jointly responsible for the overall management of client success, as well as providing leadership to, and strategic direction for, Insource’s consulting services and business development.

Insource staff and clients alike benefit from Bruce’s expertise in leadership, his strategic way of thinking, and keen attention to detail.

Prior to founding Insource, Bruce was Vice President and CFO of a national high-tech research company headquartered in the Boston area. He has been an executive management consultant for many companies and non-profit organizations, and has served as an advisor to both start-ups and medium-sized government contractors.

Bruce is a member of several professional organizations, including Financial Executives International (FEI) and The Treasurers’ Club. He serves as the President of the Finance and Accounting Consulting Alliance (FINACA) and is a board member and Treasurer of FCC-NE, an organization that expands cultural diversity for adoptive families. Bruce also has served on the Personnel Committee at The Dover Church, and is currently Treasurer and Chair of the Finance Committee.

When not working, Bruce enjoys traveling, cooking, and spending time with his wife, daughters and Golden Retriever.

Bruce holds an MBA from Northeastern University (Executive Program) and a Bachelor of Arts degree in Economics from Boston University.

“I’m a right-brained financial person. Known for being very creative, I always try to add laughter and fun to work and everything that I do. I am curious by nature, and throughout my career I’ve always asked lots of questions to ensure that I am always learning something new. I see many of these same qualities in Insource staff members, and I think that resonates with our clients.”

Saleha Walsh

Chief Business Officer

  • Saleha Walsh

    Chief Business Officer

    Now Playing

As Chief Business Officer, Saleha leads Insource’s business development, partnerships, client relationships, marketing, and events strategy, with a focus on ensuring the client experience stays rooted in the values that have defined Insource for over three decades. Drawing on 25 years at Insource and deep expertise in client communication and contextual decision-making, Saleha continues to position Insource for the future as the firm grows.

Clients and staff appreciate Saleha’s practical problem-solving skills and her commitment to meeting clients where they are and ensuring they get the support and expertise they need with a level of care they have learned to expect from Insource.

Saleha launched Insource’s HR Consulting Practice and leads the firm’s overall business development and strategic client management as part of Insource’s Executive Team. She has experience across multiple sectors, including financial services, legal services, nonprofits, and start-up environments. Prior to joining Insource, Saleha worked in a variety of HR and operational roles.

Saleha is a member of several professional organizations, including the Northeast Human Resources Association and the New England Society of Association Executives. Saleha serves on the Boards of the Charles River Regional Chamber and Jane Does Well.

When not at Insource, Saleha can be found spending time with friends and family, listening to live music or planning her next travel adventure.

Saleha holds a Bachelor of Arts degree in English from Merrimack College.

“My first mentor and boss taught me the importance of clear writing, direct communication, the skill of not getting emotionally bogged down in business decisions, and about contextual decision-making. He taught me about professional integrity. These things have helped throughout my career and are especially important when navigating controversial or tricky business matters. One of the best things about my job is that our client base requires thoughtful and often non-traditional problem solving, so I’m always learning.”

Russell Greenwald

Chief Operating Officer

  • Russell Greenwald

    Chief Operating Officer

    Now Playing

As Chief Operating Officer, Russell oversees all of Insource’s service delivery, staffing, and capacity planning. All Team Leads report to Russell, and he works as part of Insource’s Executive Team to ensure that the firm’s consulting services meet the high standards clients and staff have come to expect over more than three decades. With over 20 years at Insource and deep expertise in operations, technology, and project management, Russell plays a central role in positioning the firm for its next chapter of growth.

Both Insource’s staff and clients appreciate Russell for his hands-on problem-solving approach and his commitment to building the structures, procedures, and systems that make good work repeatable.

Russell launched Insource’s Technology practice and has progressively broadened his operational roles across the firm. He has a proven track record in developing strategic business and staffing goals, and managing delivery across all of Insource’s service areas — Finance, HR, IT, and Data & AI.

When he’s not at Insource, Russell can be found running, biking and spending time with his wife and two kids.

Russell holds a Bachelor of Arts degree in mathematics from Brandeis University.

“I believe the exposure I’ve had to many different organizations, technologies, people, and cultures is why I’m successful today – and it’s still a big factor in my further learning and improvement. I’m particularly passionate about, and take pride in, solving problems that help make a person’s life just that much better. That’s why I’m truly excited about supporting a sincere, focused, and respectful culture at Insource – it’s about nurturing all of our staff to become better at delivering on this passion.”

DaQuall Graham

Chief People Officer

  • DaQuall Graham

    Chief People Officer

    Now Playing

As Chief People Officer, DaQuall leads the strategy and processes related to building and retaining an exceptional team of professionals. He optimizes people-centered activities such as hiring, training, professional development, and performance management to ensure these efforts support growth and success. He is a knowledgeable and engaging presenter and facilitator that is frequently sought after to help teams navigate through key and challenging organizational initiatives.

Prior to joining Insource, DaQuall worked as a Senior Director of Education for one of the oldest and largest nonprofits in Massachusetts. Previously, he held a number of education-based leadership positions and has completed numerous training certifications in Educational Leadership and Executive Leadership Training.

DaQuall holds a Masters of Art in Teaching from Simmons College and a Bachelor of Science degree in Education from American International College. He has completed a Certification of Advanced Graduate Studies in Educational Leadership from Simmons College.

“I am passionate about being a conduit growth and progress through serving, teaching, learning, facilitating, presenting, and most of all helping others solve problems. There is a difference between a problem, a dilemma, and a question. Problems have solutions. Questions have answers. Dilemmas have responses. Knowing the difference is vital for a better life.  I am influenced by strong tradition of faith, family, and mentors that have provided a foundation and expectation of exemplary service.”

Our Data Security

In an age of rising digital security threats, keeping your data secure is of utmost importance to us. That’s why we achieved SOC 2 Type 2 security compliance status.

This credential is our assurance to you that our organizational processes, and therefore your data, is protected and secure.

With Insource as your partner, you can rest assured that we will manage your data in line with five trust service principles – including security protection, availability of data and services, processing integrity, confidentiality of systems, and privacy – developed by the American Institute of Certified Public Accountants (AICPA).

You can find out more about the advantages of being SOC 2 compliant here.

Affiliations and Partnerships

Partnering is core to what we do.

In addition to partnering with our clients to solve their problems, we also participate in membership organizations who focus on supporting and providing resources to our clients and like companies. Sponsoring their organizational events and sharing our expertise through educational workshops and presentations is a strategic priority for us. These collaborations help us expand what we can offer our clients beyond the expertise of our four practice disciplines.