Is Insource right for you?

Our employees at Insource have a few things in common. For one, we’re always striving to do better, no matter how satisfied our clients are. Successfully going above and beyond requires an equal amount of focus on how we work and the work itself. It’s lucky then, that we’re born problem solvers. In fact, the challenge is precisely what makes our work so much fun.

Above all, we’re energized by the prospect of learning something new – and at Insource, we’re always learning.

See Open Positions

Great listeners wanted

We practice what we preach on the inside as much as the outside: everyone on our team has a say in how we can work together to do things better.

At Insource, growth is everyone’s job

In this video, President & CEO Bruce Hain explains how each of our teams — whether it’s service delivery, marketing and new business, or any other department — work together to create opportunities for everyone.

Believe in something bigger

Insource takes great pride in both how we work and why we work, and that attitude has resulted in a number of successful corporate responsibility initiatives over the years.

We take diversity seriously, and always seek out the very best people to take us forward, with an intentional focus on broadening the range of experiences and perspectives our team brings. By proactively recruiting with this mindset we ensure that our decision-making is guided by a rich spectrum of different perspectives.

Corporate responsibility at Insource is as much a grass-roots effort as it is company strategy. A conversation among a group of Insource employees, for example, recently resulted in the Insource Sustainability Initiative: a comprehensive, company-wide effort to reduce our consumption, eliminate waste, use less water, and support local farming initiatives. Insource is now proud to be certified as a Sustainable Business by the Sustainable Business Network.

And we’re also deeply invested in what happens directly outside the walls of our offices: that’s why we make sure to give back to the wider community, whether that means supporting local nonprofits, helping out in schools, or working with promising local businesses to help them achieve their own worthwhile missions.

All the benefits you’d expect...

  • Really amazing co-workers
  • Challenging, exciting work, with no requirement for overnight stays or long-distance travel
  • A competitive salary
  • Health, dental, life, short-term and long-term disability insurance
  • Generous and flexible paid time off
  • Company holidays
  • Tuition reimbursement
  • 401(k) Retirement Plan with company match
  • The opportunity to work with cutting-edge technology
  • An open culture, built on trust and authenticity
  • Great work-life integration that allows you to focus on the things that matter most to you

... and then some

  • Fun charity events on behalf of our many non-profit clients – all paid, of course
  • The opportunity to speak on topics you care about at company-sponsored events
  • The opportunity to publish your thoughts on our company blog
  • Career planning guidance, with frequent opportunities to review performance and discuss your future
  • Opportunities to learn new skills and earn qualifications related to your specialty
  • Healthy snacks, including fresh fruit and veggies delivered directly to you in our Wellesley office
  • Amazing clients who’ll make sure you never have a dull day
See Open Positions

Our promise

At Insource, we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make everyone feel welcomed and engaged as a valued member of our team. We provide equal employment opportunity (EEO) to all persons, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Insource will provide reasonable accommodations for qualified individuals with disabilities.

See Open Positions

Current Openings at Insource:

IT Support Specialist – Level II

Are you a problem solver that loves challenges daily? Then Insource is a fit for you. We are looking for people who “Do the right thing at the right time for the right reason.”

Insource provides expertise to our clients in the areas of HR, Finance and IT. Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations. We work closely with our clients’ staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses. We love solving problems and identifying opportunities for efficiency improvements for our clients. In fact, everything we do at Insource is focused on helping our clients achieve their mission and business goals.

We invest in our client relationships and passionately care about the service we deliver. Everything we do is centered on our core beliefs and we believe:

  • Understanding our clients’ culture and vision make us a better partner
  • Our cross-content perspective adds unique value for our clients
  • HR, Finance and IT start with people
  • There is always more than one way to solve a problem
  • In doing the right things for the right reason
  • Being easy to work with is core to who we are
  • Communication needs to be direct and candid
  • Happy staff leads to happy clients

What You’ll Do:

  • Working as part of a service delivery team, provide first-level technical support to assigned clients, both remote and on-site. Assist clients with initial equipment setup, virus removal, software updates and hardware incidents all while effectively communicating issues and updates to IT Managers
  • On a monthly basis, manage office/desktop and email support, perform lab machine rollouts. Participate in monthly meeting with entire technical team to discuss new technologies, case studies, roadblocks, and outstanding service delivery
  • Provide support for Mac and Windows integrated with cloud technologies from Microsoft Azure, Dropbox, Office 365, Google, and many more.
  • On an ongoing basis, manage small projects (as needed), deliver and remove computer equipment, assign, update, and report on client tasks/tickets and effectively communicate technical issues and project execution with Client Manager and Network/Server Engineer

What We’re Looking For:

  • Proven ability to effectively interact with end-users in identifying and resolving technical issues
  • A passion for customer service and technology with exceptional end-user support
  • Ability to multi-task across clients, industries, and technologies, while maintaining an appropriate level of professionalism and composure
  • Proactive and resourceful resolution to issues
  • Unique ability to work with both business and technical-minded employees in order to plan and execute against project timelines and deliverables
  • An understanding of TCP/IP networking protocols and procedures, all relevant Windows workstation operating systems and Windows Office products
  • Prior experience in a Customer Service Role.
  • Bachelor’s degree preferred

Benefits Include:

  • Challenging, exciting consulting work without the overnight or long-distance travel
  • Competitive Salary
  • Health, Dental, Life, Short Term and Long Term Disability insurance
  • Generous paid time off
  • Company Holidays
  • Tuition Reimbursement
  • 401K with company matching
Apply

IT Engineer

Insource provides expertise to our clients in the areas of HR, Finance and IT. Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations. We work closely with our clients’ staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses. We love solving problems and identifying opportunities for efficiency improvements for our clients. In fact, everything we do at Insource is focused on helping our clients achieve their mission and business goals.

We invest in our client relationships and passionately care about the service we deliver. Everything we do is centered on our core beliefs and we believe:

  • Understanding our clients’ culture and vision make us a better partner
  • Our cross-content perspective adds unique value for our clients
  • HR, Finance and IT start with people
  • There is always more than one way to solve a problem
  • In doing the right things for the right reason
  • Being easy to work with is core to who we are
  • Communication needs to be direct and candid
  • Happy staff leads to happy clients

What You’ll Do:

  • Working as part of a service delivery team, participate in client technology upgrades and projects varying in scope from cloud migrations, complete network upgrades, network infrastructure design, Azure and Office 365/VMware and Hyper-V/AWS/Dropbox/migrations/implementations and new products as they are adopted
  • On a regular basis, actively participate in meetings with all network/server engineers and helpdesk technicians discussing new issues, latest technologies, case studies, roadblocks and outstanding incidents. Work closely with the IT Support Specialists and IT Managers to effectively communicate issues, project milestone and make recommendations to client management
  • On an annual basis, assist with researching, testing and developing of solutions for both corporate IT and clients
  • On an ongoing basis, participate in sales and strategy meetings with existing and potential clients, contribute to knowledge management and develop Maintenance Policies for each client. Constantly monitor and react to alerts via automated network monitoring system
  • Attend and actively participate in departmental meetings, resource deployment of other engineers and coordination of resources on specific tasks as well as work hand-in-hand with IT Managers to effectively drive innovation in an effective manner for end-users

What We’re Looking For:

  • Unique ability to work with both business and technical-minded people to plan and execute against project timelines and deliverables
  • A strong understanding of all TCP/IP Networking Protocols and Procedures, all relevant Windows Server and Workstation Operating Systems, Office 365, SQL, Citrix, and Hyper-V/VMware or like virtualization technology.
  • Experience managing over 30+ servers, monitoring, helpdesk systems and setting up system efficiencies
  • A proven adeptness to detail work and can demonstrate analytical/research skills
  • Passion to constantly seek improvement in technology solutions
  • Ability to multi-task across clients, industries and technologies, while maintaining an appropriate level of professionalism and composure
  • Bachelor’s Degree in MIS, Engineering, or Computer Science; and/or equivalent work experience
  • 3 years in a customer-facing, technical support/management role

Benefits Include:

  • Challenging, exciting consulting work without the overnight or long distance travel
  • Competitive Salary
  • Health, Dental, Life, Short Term and Long Term Disability insurance
  • Generous paid time off
  • Company Holidays
  • Tuition Reimbursement
  • 401K with company match

At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.

Apply

Power Platform Developer

Insource provides expertise to our clients in the areas of HR, Finance, and IT. Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations. We work closely with our client’s staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses. We love solving problems and identifying opportunities for efficiency improvements for our clients. In fact, everything we do at Insource is focused on helping our clients achieve their mission and business goals.

We invest in our client relationships and passionately care about the service we deliver. Everything we do is centered on our core beliefs and we believe:

  • Understanding our clients’ culture and vision make us a better partner
  • Our cross-content perspective adds unique value for our clients
  • HR, Finance and IT start with people
  • There is always more than one way to solve a problem
  • In doing the right things for the right reason
  • Being easy to work with is core to who we are
  • Communication needs to be direct and candid
  • Happy staff leads to happy clients

What You’ll Do:

  • The developer will actively advise and participate in the architecture and hands-on development of application using Power Platform. The candidate should have extensive hands-on PowerApps, Power Automate, and Power BI development experience and be well-versed in SDLC, the complete MS Solutions stack, and application security.
  • The developer will be expected to lead all aspects of design and development of the new application, which is expected to be flexible and scalable. The developer will also be expected to create system documentation and enterprise-level Standard Operating Procedures documents.

Job Responsibilities:

  • Developing applications from the ground up utilizing skills including object-oriented programming Power Apps, Power Automate, SharePoint, databases (SQL), and Power BI
  • Designing, developing, and configuring scalable web applications
  • Creating system documentation and standard operating procedures for enterprise web development
  • Collaborating with the team in translating user stories and requirements into functional code
  • Identifying critical dependencies and gaps, solving technical challenges, and implementing new enhancements
  • Supporting the deployment process including post-deployment review of logs for errors
  • Collaborating with other team members to support estimation and requirements finalization efforts
  • Defining and developing methods for robust system monitoring and troubleshooting
  • Working with other developers for continuous knowledge transfer
  • Following all best practices for version control, CI/CD, and development management of the system.

Job Requirements and Qualifications:

  • 5+ years of IT systems development experience, with primary focus in the Microsoft solution stack and Cloud technologies
  • 5+ Years of experience and in-depth understanding of the capabilities in Power Apps, Power Automate, and Data Verse
  • 2+ years of experience in developing both Model-driven and Canvas Apps
  • Knowledge of using PowerFx with PowerApps
  • 2+ years of experience and knowledge of SharePoint Online features for collaboration and business process automation
  • Experience with the full lifecycle of software development: Translate business requirements into system requirements, Analysis, Research, Prototyping, Design and Development
  • Experience working in Agile development teams and a self-starter who can quickly acclimate to a dynamic team environment
  • Expert-level SQL knowledge
  • Excellent communication skills (oral and written)

Benefits Include:

  • Competitive Salary
  • Health, Dental, Life, Short Term and Long-Term Disability insurance
  • Generous paid time off
  • Company Holidays
  • Tuition Reimbursement
  • 401K with company matching

At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.

Apply

Business Development Manager

The newly-created Business Development Manager position would help build relationships and scope opportunities to expand Insource’s client base. Working with consulting team leads and Insource’s Vice President, the Business Development Manager will respond to initial service requests, schedule and facilitate new prospect meetings, draft proposals, and coordinate price projections. The Business Development Manager would be responsible for tracking and following up on related questions and pending work status related to new business. In this role, the Manager would work with the Vice President to prioritize and execute opportunities to increase Insource’s visibility with prospective clients, including identifying presentation and conference opportunities and drafting content that features and showcases Insource’s ethos and consulting services.

Responsibilities:

  • Represent Insource at networking events and presentations
  • Develop potential business opportunities by cultivating partnerships
  • Track business development leads and pending opportunities; schedule introductory meetings
  • Assist in launching communication with new clients – bridging the sales and the consulting phase
  • Participate in the identification, qualification, and pursuit of strategic business opportunities
  • Obtain market intelligence and competitive data to monitor the competitive landscape
  • Assist in setting contract pricing levels and updating current clients’ rates.
  • Maintain and monitor client relationships from a corporate level to assure client satisfaction and that client needs are being met
  • Follow-up on referrals and self-generated leads
  • Prepare reports on status of leads and other reports as required
  • Contact potential clients to establish rapport and arrange meetings
  • Estimate and anticipate partners’ needs and goals.
  • Facilitates kick-off meetings and all other preparatory meetings
  • Assure that agreements are finalized before work begins. Set up new clients internally.
  • Drafts communication pieces to showcase Insource’s work and organizational tone – blogs, client communications, RFP’s, etc.
  • Close new business deals by coordinating requirements, developing, and drafting contracts and integrating contract requirements with business operations in coordination with Vice President.
  • Identify and prospect new business opportunities to increase client base
  • Working as a liaison between businesses and internal teams to onboard new business, providing an excellent experience
  • Facilitate executive-level client-facing meetings and presentations with gravitas and engendering immediate credibility for the organization
  • Maintaining current awareness of relevant technologies and services to successfully meet and address client requirements at an introductory level.
  • Actively manage opportunities within Salesforce
  • Coordinate updates to proposal templates and design changes

Requirements and Qualifications:

  • Bachelor’s degree in Business, Communications or English preferred.
  • Superior verbal and written communication skills
  • Proven ability to plan and manage resources
  • Prior consulting experience strongly preferred – the ability to meet clients where they are and structure solutions to address their needs. Distill needs, frame issues and solutions.
  • Demonstrate time management and planning skills – ability to manage complex projects and multi-task often in an environment with short timelines.
  • Ability to think quickly and be decisive
  • Highly adaptable and independent
  • Ability to take the initiative and have a growth mindset
  • Customer-focused and able to meet quick turnaround deadlines
  • Ability to flourish with minimal guidance, be proactive, and handle uncertainty
  • Ability to identify key growth areas and develop new business aligned with the company’s growth strategy
  • Be proficient in Microsoft Office Suite (MS Word, Excel, Outlook, PowerPoint, etc.)
  • Experience with CRM software, ideally Salesforce
  • Have a proven track-record of building strong relationships
  • Outstanding meeting facilitation skills
  • Strong organizational and multi-tasking skills
  • Ability to work under pressure and within deadlines
  • Demonstrated self-reliant problem-solver with excellent interpersonal skills; outstanding written and oral skills; budgeting knowledge; proven success in liaison and negotiation; and cultural sensitivity
  • Dedicated team player proficient in multiple-deadline environment who possesses the ability to move quickly from conceptualization
  • Ability to clearly and effectively present complex information to all levels of employees, management, and clients
  • Strong analytical and critical thinking skills
  • Self-motivated with strong work ethic and ability to inspire enthusiasm in others

Benefits Include:

  • Unlimited growth opportunities.
  • Competitive Compensation
  • Health, Dental, Vision, Life, Short Term and Long Term Disability insurance
  • Generous paid time off (unlimited after two years of service)
  • Company Holidays
  • Tuition Reimbursement
  • 401K with company matching

Find Us On:

Facebook – https://www.facebook.com/insourceservices
LinkedIn – https://www.linkedin.com/company/insource-services-inc-/
Twitter – https://twitter.com/InsourceSvcs

At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.

Apply

Finance Director – Part-Time Flexible

Do you enjoy building relationships? Can you translate numbers into meaning? We are looking for part-time/flexible-hours finance professionals to assist clients solve problems, plan for the future and partner for growth. If that’s you join the Insource Team today!

Insource provides expertise to our clients in the areas of HR, Finance and IT. Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations. We work closely with our clients’ staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses. We love solving problems and identifying opportunities for efficiency improvements for our clients. In fact, everything we do at Insource is focused on helping our clients achieve their mission and business goals.

We invest in our client relationships and passionately care about the service we deliver. Everything we do is centered on our core beliefs and we believe:

  • Understanding our clients’ culture and vision make us a better partner
  • Our cross-content perspective adds unique value for our clients
  • HR, Finance and IT start with people
  • There is always more than one way to solve a problem
  • In doing the right things for the right reason
  • Being easy to work with is core to who we are
  • Communication needs to be direct and candid
  • Happy staff leads to happy clients

What You’ll Do:

  • Working as part of a service delivery team, you will work with a variety of clients to perform high-level financial projects and provide oversight to internal and external teams
  • Work to improve existing financial processes and strategies. Oversee the technical quality of financial and accounting work
  • Prepare cash flow forecasts and financial projections and advise clients’ Board and C-level to support strategic financial management decision-making.
  • Develop and implement financial controls and accounting policies and procedures
  • Oversee audit preparations including planning, coordination, and file preparation as needed

What We’re Looking For:

  • Ability to anticipate clients’ changing needs and implement appropriate recommendations, while managing risks
  • Demonstrated analytical and research skills, proven adeptness at detail work as well as the portrayal of clear and concise summary-level work
  • Proficiency with QuickBooks and/or other accounting software, Excel and Word
  • High degree of self-motivation and ability to work independently with minimal supervision
  • Diplomatic, patient, curious manner with a great sense of humor
  • Excellent verbal and written communication skills; ability to succinctly communicate complex messaging in a credible and clear manner
  • Bachelor’s degree required, MBA or MSF a plus
  • 5-10 years of managerial experience
  • Demonstrated experience managing competing priorities and deadlines successfully

At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.

Apply

IT Manager

Insource provides expertise to our clients in the areas of HR, Finance and IT. Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations. We work closely with our clients’ staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses. We love solving problems and identifying opportunities for efficiency improvements for our clients. In fact, everything we do at Insource is focused on helping our clients achieve their mission and business goals.

We invest in our client relationships and passionately care about the service we deliver. Everything we do is centered on our core beliefs and we believe:

  • Understanding our clients’ culture and vision make us a better partner
  • Our cross-content perspective adds unique value for our clients
  • HR, Finance and IT start with people
  • There is always more than one way to solve a problem
  • In doing the right things for the right reason
  • Being easy to work with is core to who we are
  • Communication needs to be direct and candid
  • Happy staff leads to happy clients

What You’ll Do:

  • The IT Manager will be responsible for the overall management of client relationships and their IT infrastructure.
  • Develop a partnership with key stakeholders at client organizations ranging from CEO’s to end users
  • Develop 1, 3, and 5 year technology plans for small to medium sized businesses
  • Manage the IT operations at various clients
  • Aid in the design of technology solutions, taking into account budget, risk and other organizational environmental factors
  • Present technical information to non-technical audiences
  • Mange consulting engagements to achieve both client satisfaction and profitability goals
  • Local travel is required between client sites in the Greater Boston area

What We’re Looking For:

  • Excellent working knowledge of IP and internet/email topology and networked systems
  • Excellent working knowledge of all Windows Operating systems, Microsoft Applications
  • Proven organizational and project management skills
  • Excellent customer relationship and communication skills
  • Ability to quickly assess situations, troubleshoot problems, make decisions , and follow through to resolution
  • High degree of self-motivation and organization, able to work independently with minimal supervision
  • Enthusiastic, outgoing, adaptable, unflappable under pressure and comfortable working in a variety of client environments
  • Undergraduate education and 5 or more years of relevant IT experience
  • Working knowledge of networked systems, Windows & Apple OS, Microsoft Applications, Server Virtualization and Cloud based file and email systems
  • Experience working on IT Project and/or Operations teams
  • Excellent time management and ability to prioritize tasks efficiently
  • Excellent communication skills, both written and verbal
  • Enthusiastic, adaptable and calm under pressure

Benefits Include:

  • Challenging, exciting consulting work without the overnight or long distance travel
  • Competitive Salary
  • Health, Dental, Life, Short Term and Long Term Disability insurance
  • Generous paid time off
  • Company Holidays
  • Tuition Reimbursement
  • 401K with company match

At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.

Apply

IT Support Specialist – Level I

Are you a problem solver that loves challenges daily? Then Insource is a fit for you. We are looking for people who “Do the right thing at the right time for the right reason.”

Insource provides expertise to our clients in the areas of HR, Finance and IT. Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations. We work closely with our clients’ staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses. We love solving problems and identifying opportunities for efficiency improvements for our clients. In fact, everything we do at Insource is focused on helping our clients achieve their mission and business goals.

We invest in our client relationships and passionately care about the service we deliver. Everything we do is centered on our core beliefs and we believe:

  • Understanding our clients’ culture and vision make us a better partner
  • Our cross-content perspective adds unique value for our clients
  • HR, Finance and IT start with people
  • There is always more than one way to solve a problem
  • In doing the right things for the right reason
  • Being easy to work with is core to who we are
  • Communication needs to be direct and candid
  • Happy staff leads to happy clients

What You’ll Do:

  • Working as part of a service delivery team, provide first-level technical support to assigned clients, both remote and on-site. Assist clients with initial equipment setup, virus removal, software updates and hardware incidents all while effectively communicating issues and updates to IT Managers
  • On a monthly basis, manage office/desktop and email support, perform lab machine rollouts. Participate in monthly meeting with entire technical team to discuss new technologies, case studies, roadblocks, and outstanding service delivery
  • Provide support for Mac and Windows integrated with cloud technologies from Microsoft Azure, Dropbox, Office 365, Google, and many more
  • On an ongoing basis, manage small projects (as needed), deliver and remove computer equipment, assign, update, and report on client tasks/tickets and effectively communicate technical issues and project execution with Client Manager and Network/Server Engineer

What We’re Looking For:

  • Proven ability to effectively interact with end-users in identifying and resolving technical issues
  • A passion for customer service and technology with exceptional end-user support
  • Ability to multi-task across clients, industries, and technologies, while maintaining an appropriate level of professionalism and composure
  • Proactive and resourceful resolution to issues
  • Unique ability to work with both business and technical-minded employees in order to plan and execute against project timelines and deliverables
  • An understanding of TCP/IP networking protocols and procedures, all relevant Windows workstation operating systems and Windows Office products
  • Prior experience in a Customer Service Role
  • Bachelor’s degree preferred

Benefits Include:

  • Challenging, exciting consulting work without the overnight or long-distance travel
  • Competitive Salary
  • Health, Dental, Life, Short Term and Long Term Disability insurance
  • Generous paid time off
  • Company Holidays
  • Tuition Reimbursement
  • 401K with company matching

Find Us On:

Facebook – https://www.facebook.com/insourceservices
LinkedIn – https://www.linkedin.com/company/insource-services-inc-/
Twitter – https://twitter.com/InsourceSvcs

At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.

Apply

Controller

Do you enjoy building relationships?  Can you translate numbers into meaning?  We are looking for Controllers to communicate Data to Clients, Funders, and Boards in an engaging way.  If that’s you join the Insource Team today!

Insource provides expertise to our clients in the areas of HR, Finance and IT. Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations.  We work closely with our clients’ staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses.  We love solving problems and identifying opportunities for efficiency improvements for our clients.  In fact, everything we do at Insource is focused on helping our clients achieve their mission and business goals.

We invest in our client relationships and passionately care about the service we deliver. Everything we do is centered on our core beliefs and we believe:

  • Understanding our clients’ culture and vision make us a better partner
  • Our cross-content perspective adds unique value for our clients
  • HR, Finance and IT start with people
  • There is always more than one way to solve a problem
  • In doing the right things for the right reason
  • Being easy to work with is core to who we are
  • Communication needs to be direct and candid
  • Happy staff leads to happy clients

What You’ll Do:

  • Working as part of a service delivery team, you will oversee and perform a variety of financial reporting and oversight activities related to the financial wellbeing of clients. Manage monthly, quarterly and annual financial close as well as related reporting in accordance with GAAP and client internal control policies
  • Establish schedules and processes for compiling, processing, and reporting financial data and oversee the technical quality of financial and accounting work delivery for team quality control on day-to-day operations as well as monthly, quarterly and annual close
  • On a monthly basis, maintain GL and process journal entries per client schedules and account reconciliations, prepare cash flow forecasts and financial projections and develop client financial controls and accounting policies and procedures
  • On an annual basis, assist with audit preparations including planning, coordination, execution and report preparation as needed
  • On an ongoing basis, participate in Board and client management meetings as needed, maintain continuous contact with clients, and communicate with Insource client team throughout the business year. Ability to anticipate clients’ changing needs and implement appropriate recommendations, while managing risks
  • Work as an integrated team member in order to support strategic financial management decision-making for our clients
  • Inform supervisor and client manager of important client developments and outline important client issues as needed including facts and recommendations

What We’re Looking For:

  • Demonstrated analytical and research skills, proven adeptness at detail work as well as the portrayal of clear and concise summary-level work
  • Proficiency with QuickBooks and/or other accounting software, Excel and Word
  • Familiarity with accounting and billing for service contracts, in particular, Federal and State awards and related compliance
  • High degree of self-motivation and ability to work independently with minimal supervision
  • Diplomatic, patient, curious manner with a great sense of humor
  • Excellent verbal and written communication skills; ability to succinctly communicate complex messaging in a credible and clear manner
  • Bachelor’s degree
  • Proven accounting experience with at least 3 years of management-level engagement in small to mid-sized organizations, public accounting or related experience
  • Nonprofit experience a plus
  • Demonstrated experience managing competing priorities and deadlines successfully

Benefits Include:

  • Challenging, exciting consulting work without the overnight or long-distance travel
  • Competitive Salary
  • Health, Dental, Life, Short Term and Long Term Disability insurance
  • Generous paid time off
  • Company Holidays
  • Tuition Reimbursement
  • 401K with company matching

Find Us On:

Facebook – https://www.facebook.com/insourceservices
LinkedIn – https://www.linkedin.com/company/insource-services-inc-/
Twitter – https://twitter.com/InsourceSvcs

At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.

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HR Consultant

Insource provides expertise to our clients in the areas of HR, Finance and IT.  Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations.  We work closely with our clients providing them access to the HR knowledge they need to successfully operate and manage their businesses.  We love solving problems and identifying opportunities for efficiency and to add value.  In fact, everything we do at Insource is focused on helping our clients achieve their mission and business goals. We support the business functions so that our clients can focus on what they do best.

Insource is based in Wellesley and while this roles involves travel to clients in and around Boston and Massachusetts, the role is currently mostly remote.

We invest in our client relationships and passionately care about the service we deliver.  Everything we do is centered on our core beliefs and we believe:

  • Understanding our clients’ culture and vision make us a better partner
  • Our cross-content perspective adds unique value for our clients
  • HR, Finance and IT start with people
  • There is always more than one way to solve a problem
  • In doing the right things for the right reason

What You’ll Do:

  • Often working as an embedded part of the client’s organization, serve as the primary Human Resources resource for staff and leadership becoming the part time HR Department for several clients in various industries
  • Working as part of a service delivery team that includes recruiting and HR administrative support, you will provide HR services and serve as a resource to client management on all employment matters. Being able to be flexible and practical when addressing issues, with an understanding that one of our primary roles is to reduce client risk and exposure on matters related to employment practices
  • Responsibilities may include the following based on client’s need:
  • Assisting with routine and complex employee relations/performance issues
  • Guiding on non-standard matters including reorganization, policy creation and leadership mentoring
  • Performing routine HR management duties including benefits oversight, handbook development and updates, job description creation etc.
  • Acting as the in-house HR resource for all client needs, advise and update staff as needed on personnel policy or procedures
  • Serving as a resource on staff operational and compliance issues
  • Developing and improving client HR systems and infrastructure within the HR service area guidelines
  • Enhancing and updating policies and procedures in accordance with labor laws and best practices while also proactively identifying instances of non-compliance with labor laws
  • Working with all levels of management to resolve issues
  • Serving as a strategic partner to management and assist with employee engagement, retention and issue resolution
  • Overseeing the maintenance of HR documentation in accordance with labor laws, best practices and company standards. Delegate and manage the process as appropriate to administrators on our internal team
  • Designing and coordinating new employee onboarding and exit meetings mitigating employment issues, lay-offs/terminations, reductions in force and compliance to offer advice to clients on all HR related functions
  • Participating in HR Assessments of new clients and work with team to launch new clients
  • Various special projects for clients

What We’re Looking For:

  • Bachelor’s degree required; higher level degree preferred
  • A minimum of 5-10 years of HR experience with increasing levels of autonomy and proactive engagement with the work
  • Experience working in small to mid-sized startup companies with 150 employees
  • Experience working in multiple industries with non-profit experience preferred
  • Requires excellent administrative and client relationship skills
  • Demonstrated effectiveness in engaging with clients in a highly professional and service oriented manner. Serve as an effective ambassador of Insource HR at client sites
  • Ability to work independently and comfort in managing and assigning work to administrators
  • Technology proficiency needed
  • Excellent oral and written communications skills. Able to communicate in a clear and  succinct manner with diplomacy
  • Demonstrated professional judgment skills and positive interactive style
  • Experience explaining and presenting HR information and practices to current and prospective clients clearly and with gravitas
  • Proven experience handling competing priorities and deadlines
  • Experience interacting, advising and communicating effectively in a consulting capacity
  • Conversant in Federal and Massachusetts employment regulations. Proactive in problem solving and accessing additional resources as necessary.

Find Us On:

Facebook – https://www.facebook.com/insourceservices
LinkedIn – https://www.linkedin.com/company/insource-services-inc
Twitter – https://twitter.com/InsourceSvcs

At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team.  We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.

Apply

Senior IT Support Specialist

Our trusted team of experts provide our clients the expertise to effectively develop, manage or supplement their HR, Finance and IT functions. We work with small to mid-sized organizations on an as needed, outsourced basis so that growing companies have access to the specialized knowledge they need.

At Insource, we love solving problems and making things work better for our clients. Everything we do at Insource is focused on helping our clients succeed in achieving their mission and business goals. We believe the organizations we work with can attain more effective business functions, grow and achieve its goals faster, by working together with accomplished outsourced experts (that’s us).
We work with small and mid-sized companies, including nonprofit organizations and startup ventures, from a diverse range of industries. We invest in our client relationships and care passionately about service.

  • Understanding our clients’ culture and vision make us a better partner
  • Our cross-content perspective adds unique value for our clients
  • HR, Finance and IT start with people
  • There is always more than one way to solve a problem
  • In doing the right things for the right reason
  • Being easy to work with is core to who we are
  • Communication needs to be direct and candid
  • Happy staff leads to happy clients

What You’ll Do:

  • Serve as a lead to the support delivery team. Be a resource to help develop support staff, provide advanced troubleshooting skills
  • Provide senior-level support to key clients
  • Provide support for Mac and Windows integrated with cloud technologies from Microsoft Azure, Dropbox, Office 365, Google, and many more
  • Participate and lead weekly support meetings to discuss new technologies, case studies, roadblocks, and outstanding service delivery
  • Lead and implement in collaboration with engineering technical projects, upgrades and assessments at relevant clients
  • On an ongoing basis report on client tasks/tickets and effectively communicate technical issues and project execution with Client Manager and Network/Server Engineer

What We’re Looking For:

  • Proven ability to effectively interact with end-users in identifying and resolving technical issues
  • A strong understanding of Networking Protocols and Procedures, all relevant Windows Workstation Operating Systems, Office products, -MAC OS X Operating Systems, wireless configurations and switch configurations.
  • A passion for customer service and technology with exceptional end-user support
  • Ability to multi-task across clients, industries, and technologies, while maintaining an appropriate level of professionalism and composure
  • Proactive and resourceful resolution to issues
  • Unique ability to work with both business and technical-minded employees in order to plan and execute against project timelines and deliverables
  • A firm understanding of business, implementation experience, and desire to configure and maintain.
  • Experience working with Active Directory
  • 4+ years in a customer facing, technical support role preferred
  • Bachelor’s degree preferred

Benefits Include:

  • Challenging, exciting consulting work without the overnight or long distance travel
  • Competitive salary
  • Health, Dental, Life, Short Term and Long Term Disability insurance
  • Generous paid time off
  • Company holidays
  • Tuition reimbursement
  • 401K with company match

At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.

Apply

HR Administrator

Do you have an eagle eye for detail? Can you pivot and switch gears quickly? Do you think responsive customer service with outstanding communication is the only way to be? Do you count listening well and phenomenal writing skills as one of your best attributes? We are looking for full time staff to work with our HR Consultants to build HR infrastructure as part of our client service teams.

We have an interesting and diverse set of clients that we work closely with. We learn every day and are challenged to apply our HR knowledge in adaptive ways based on the particular context or circumstance. If you like predictable days, this job is not for you. Do you have your Bachelor’s Degree and at least 2-3 years of HR Administration experience and are ready to take on a new challenge? Then join us…imagine working here and adding to your knowledge with a dynamic team of HR Professionals.

Benefits Include:

  • Challenging, exciting consulting work without the overnight or long distance travel
  • Competitive Salary
  • Health, Dental, Life, Short Term and Long Term Disability insurance
  • Generous paid time off
  • Company Holidays
  • Tuition Reimbursement
  • 401K with company match

At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.

Apply

Corporate HR Manager

Why Insource Services?

Because we offer the chance for you to partner with creative, bright, and passionate professionals. You will be part of a team delivering critical services that make a huge difference to our clients and you’ll also become part of a company committed to doing the right thing for our employees and our clients. The work will constantly challenge you and will contribute to developing your professional skills. As a member of our team, you’ll collaborate with fellow team members to support the specific needs of our clients across a variety of industries that include software development, start-ups, health care, consulting, community development organizations, charter schools, and biotechnology to name a few. There’s always something new and happening here! Click on the apply button to learn more about the position and Insource Services, Inc.

About Insource:

Insource provides expertise to our clients in HR, Finance, and IT. Our clients include various businesses ranging from small venture-backed startups to well-established nonprofit organizations. We work closely with our client’s staff, providing them access to the specialized knowledge they need to operate and grow their businesses successfully. We love solving problems and identifying opportunities for efficiency improvements for our clients. Everything we do at Insource is focused on helping our clients achieve their mission and business goals.

We invest in our client relationships and passionately care about the service we deliver. Everything we do is centered on our core beliefs, and we believe:

Understanding our clients’ culture and vision make us a better partner

Our cross-content perspective adds unique value for our clients

HR, Finance, and IT start with people

There is always more than one way to solve a problem

In doing the right things for the right reason

Being easy to work with is core to who we are

Communication needs to be direct and candid

Happy staff leads to happy clients

What You’ll do:

Oversees the daily workflow of the HR department.

Provides HR services and serve as a resource to all employment matters

Flexible and practical when addressing issues

Solve problems and make people happy.

Responsibilities may include the following:

Administers or oversees the administration of human resource programs including, but not limited to, compensation, benefits, and leave; handbook development; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.

Plans, leads, develops, coordinates, and implements policies, processes, training, initiatives, and surveys to support the organization’s human resource compliance and strategy needs.

Monitors and ensures the organization’s compliance with federal, state, and local employment laws and regulations and recommended best practices; reviews and modifies policies and practices to maintain compliance.

Designs and coordinates new employee onboarding and exit meetings

Performs routine HR management duties including handbook development, updates, job description creation, etc.

Performs other duties as required.

What We’re Looking For:

Excellent organizational skills and attention to detail.

Excellent time management skills with a proven ability to meet deadlines.

Strong analytical and problem-solving skills.

Strong supervisory and leadership skills.

Ability to adapt to the needs of the organization and employees.

Ability to prioritize tasks and delegate them when appropriate.

Proven experience successfully handling competing priorities and deadlines.

Thorough knowledge of employment-related laws and regulations.

Bachelor’s degree required; higher-level degree preferred.

A minimum of 5-10 years of HR experience.

Technology proficiency.

To apply, please email your cover letter and resume to tyannone@insourceservices.com.

At Insource, we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued team member. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.

Apply

Staff Accountant

Seeking accounting professionals for part-time or full-time work with flexible scheduling available. Entry Level to experienced practitioners… Join our team!

Insource provides expertise in the areas of HR, Finance and IT to a diverse client mix, ranging from small venture-backed startups to well-established nonprofit organizations.  We work closely with our clients’ staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses.  We love solving problems and creating efficiencies at our clients’ organizations.  Everything we do at Insource is focused on helping our clients achieve their mission and business goals.

We believe:

  • Understanding our clients’ culture and vision make us a better partner
  • Our cross-content perspective adds unique value for our clients
  • HR, Finance and IT start with people
  • There is always more than one way to solve a problem
  • In doing the right things for the right reason
  • Being easy to work with is core to who we are
  • Communication needs to be direct and candid
  • Happy staff leads to happy clients

What You’ll Do:

  • Working as part of a service delivery team, provide routine accounting services to our clients. You will process accounts payable, accounts receivable, payroll, cash disbursements and cash receipts using QuickBooks or other accounting software packages
  • On a monthly basis, reconcile bank items, job cost, maintain department and general ledger accounts, prepare and enter journal entries, maintain electronic/paper files and prepare draft financial and management reports
  • On an annual basis, assist with gathering data for budget processes, audit preparation, preparing 1099s and other tax filings, as well as other client-specific regulatory filings
  • On an ongoing basis, work with client and Insource staff to regularly upgrade and improve operating procedures and regularly document the changes

What We’re Looking For:

  • Proven adeptness at detail work and experience managing multiple priorities
  • High level of self-motivation with an ability to work independently
  • Track record of being diplomatic, patient, ready-to-learn, with a great sense of humor
  • Undergraduate degree preferred and/or relevant experience
  • Enthusiastic about accounting and finance in nonprofits and small to mid-sized firms
  • Experience with Excel, preferably experience building VLookups and Pivot Tables

Benefits Include:

  • Challenging, exciting consulting work without the overnight or long distance travel
  • Competitive Salary
  • Health, Dental, Life, Short Term and Long Term Disability insurance
  • Generous paid time off
  • Company Holidays
  • Tuition Reimbursement
  • 401K with company matching

Find Us On:

Facebook – https://www.facebook.com/insourceservices
LinkedIn – https://www.linkedin.com/company/insource-services-inc-/
Twitter – https://twitter.com/InsourceSvcs

At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities

Apply