IT Engineer
Insource provides expertise to our clients in the areas of HR, Finance and IT. Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations. We work closely with our clients’ staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses. We love solving problems and identifying opportunities for efficiency improvements for our clients. In fact, everything we do at Insource is focused on helping our clients achieve their mission and business goals.
We invest in our client relationships and passionately care about the service we deliver. Everything we do is centered on our core beliefs and we believe:
- Understanding our clients’ culture and vision make us a better partner
- Our cross-content perspective adds unique value for our clients
- HR, Finance and IT start with people
- There is always more than one way to solve a problem
- In doing the right things for the right reason
- Being easy to work with is core to who we are
- Communication needs to be direct and candid
- Happy staff leads to happy clients
What You’ll Do:
- Working as part of a service delivery team, participate in client technology upgrades and projects varying in scope from cloud migrations, complete network upgrades, network infrastructure design, Azure and Office 365/VMware and Hyper-V/AWS/Dropbox/migrations/implementations and new products as they are adopted
- On a regular basis, actively participate in meetings with all network/server engineers and helpdesk technicians discussing new issues, latest technologies, case studies, roadblocks and outstanding incidents. Work closely with the IT Support Specialists and IT Managers to effectively communicate issues, project milestone and make recommendations to client management
- On an annual basis, assist with researching, testing and developing of solutions for both corporate IT and clients
- On an ongoing basis, participate in sales and strategy meetings with existing and potential clients, contribute to knowledge management and develop Maintenance Policies for each client. Constantly monitor and react to alerts via automated network monitoring system
- Attend and actively participate in departmental meetings, resource deployment of other engineers and coordination of resources on specific tasks as well as work hand-in-hand with IT Managers to effectively drive innovation in an effective manner for end-users
What We’re Looking For:
- Unique ability to work with both business and technical-minded people to plan and execute against project timelines and deliverables
- A strong understanding of all TCP/IP Networking Protocols and Procedures, all relevant Windows Server and Workstation Operating Systems, Office 365, SQL, Citrix, and Hyper-V/VMware or like virtualization technology.
- Experience managing over 30+ servers, monitoring, helpdesk systems and setting up system efficiencies
- A proven adeptness to detail work and can demonstrate analytical/research skills
- Passion to constantly seek improvement in technology solutions
- Ability to multi-task across clients, industries and technologies, while maintaining an appropriate level of professionalism and composure
- Bachelor’s Degree in MIS, Engineering, or Computer Science; and/or equivalent work experience
- 3 years in a customer-facing, technical support/management role
Benefits Include:
- Challenging, exciting consulting work without the overnight or long distance travel
- Competitive Salary
- Health, Dental, Life, Short Term and Long Term Disability insurance
- Generous paid time off
- Company Holidays
- Tuition Reimbursement
- 401K with company match
At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.
IT Manager
Insource provides expertise to our clients in the areas of HR, Finance and IT. Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations. We work closely with our clients’ staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses. We love solving problems and identifying opportunities for efficiency improvements for our clients. In fact, everything we do at Insource is focused on helping our clients achieve their mission and business goals.
We invest in our client relationships and passionately care about the service we deliver. Everything we do is centered on our core beliefs and we believe:
- Understanding our clients’ culture and vision make us a better partner
- Our cross-content perspective adds unique value for our clients
- HR, Finance and IT start with people
- There is always more than one way to solve a problem
- In doing the right things for the right reason
- Being easy to work with is core to who we are
- Communication needs to be direct and candid
- Happy staff leads to happy clients
What You’ll Do:
- The IT Manager will be responsible for the overall management of client relationships and their IT infrastructure.
- Develop a partnership with key stakeholders at client organizations ranging from CEO’s to end users
- Develop 1, 3, and 5 year technology plans for small to medium sized businesses
- Manage the IT operations at various clients
- Aid in the design of technology solutions, taking into account budget, risk and other organizational environmental factors
- Present technical information to non-technical audiences
- Mange consulting engagements to achieve both client satisfaction and profitability goals
- Local travel is required between client sites in the Greater Boston area
What We’re Looking For:
- Excellent working knowledge of IP and internet/email topology and networked systems
- Excellent working knowledge of all Windows Operating systems, Microsoft Applications
- Proven organizational and project management skills
- Excellent customer relationship and communication skills
- Ability to quickly assess situations, troubleshoot problems, make decisions , and follow through to resolution
- High degree of self-motivation and organization, able to work independently with minimal supervision
- Enthusiastic, outgoing, adaptable, unflappable under pressure and comfortable working in a variety of client environments
- Undergraduate education and 5 or more years of relevant IT experience
- Working knowledge of networked systems, Windows & Apple OS, Microsoft Applications, Server Virtualization and Cloud based file and email systems
- Experience working on IT Project and/or Operations teams
- Excellent time management and ability to prioritize tasks efficiently
- Excellent communication skills, both written and verbal
- Enthusiastic, adaptable and calm under pressure
Benefits Include:
- Challenging, exciting consulting work without the overnight or long distance travel
- Competitive Salary
- Health, Dental, Life, Short Term and Long Term Disability insurance
- Generous paid time off
- Company Holidays
- Tuition Reimbursement
- 401K with company match
At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.
Corporate Recruiter
Insource provides expertise to our clients in the areas of HR, Finance and IT. Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations. We work closely with our clients’ staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses. We love solving problems and identifying opportunities for efficiency improvements for our clients. In fact, everything we do at Insource focuses on helping our clients achieve their mission and business goals.
We invest in our client relationships and passionately care about the service we deliver. Everything we do centers on our core beliefs and we believe:
- In doing the right things for the right reason
- Being easy to work with is core to who we are
- Happy staff leads to happy clients
- There is always more than one way to solve a problem
- Communication needs to be direct and candid
- Education and training are more important than the tools
- Understanding our clients’ culture and vision make us a better partner
- Our cross-content perspective adds unique value to our clients
- HR, Finance and IT start with people
What You’ll Do:
- Attract applicants with authenticity, ingenuity, and creativity
- Have fun
- Build applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites
- Provide organization information, opportunities, and benefits; making presentations; maintaining rapport.
- Screen resumes
- Perform in-person and phone interviews with candidates
- Perform reference and background checks
- Partner with hiring managers to determine staffing needs
- Coordinate interviews with the hiring managers
- Make recommendations to the company hiring managers
- Track and report interviewing and hiring data
- Complete timely reports on employment activity
- Maintain relationships with team leads to ensure staffing goals are achieved
- Stay current on the company’s organization structure, personnel policy, and federal and state laws regarding employment practices
- Serve as a liaison with area employment agencies, colleges, and industry associations including but not limited to professional, community, and college career fairs and networking events
- Place job advertisements; contacting recruiters, using newsgroups and job sites
- Provide information on current trends in the relevant marketplace
- Report on recruiting activity, challenges, and results
What We’re Looking For:
- High emotional intelligence
- Relationships and results driven personality
- Flexible
- Work experience as an in-house recruiter
- Familiarity with full cycle recruitment
- Experience with social media recruiting
- Passion for customer service
- Bachelor’s degree required
IT Support Specialist – Levels I and II
Are you a problem solver that loves challenges daily? Then Insource is a fit for you. We are looking for people who “Do the right thing at the right time for the right reason.”
Insource provides expertise to our clients in the areas of HR, Finance and IT. Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations. We work closely with our clients’ staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses. We love solving problems and identifying opportunities for efficiency improvements for our clients. In fact, everything we do at Insource is focused on helping our clients achieve their mission and business goals.
We invest in our client relationships and passionately care about the service we deliver. Everything we do is centered on our core beliefs and we believe:
- Understanding our clients’ culture and vision make us a better partner
- Our cross-content perspective adds unique value for our clients
- HR, Finance and IT start with people
- There is always more than one way to solve a problem
- In doing the right things for the right reason
- Being easy to work with is core to who we are
- Communication needs to be direct and candid
- Happy staff leads to happy clients
What You’ll Do:
- Working as part of a service delivery team, provide first-level technical support to assigned clients, both remote and on-site. Assist clients with initial equipment setup, virus removal, software updates and hardware incidents all while effectively communicating issues and updates to IT Managers
- On a monthly basis, manage office/desktop and email support, perform lab machine rollouts. Participate in monthly meeting with entire technical team to discuss new technologies, case studies, roadblocks, and outstanding service delivery
- Provide support for Mac and Windows integrated with cloud technologies from Microsoft Azure, Dropbox, Office 365, Google, and many more
- On an ongoing basis, manage small projects (as needed), deliver and remove computer equipment, assign, update, and report on client tasks/tickets and effectively communicate technical issues and project execution with Client Manager and Network/Server Engineer
What We’re Looking For:
- Proven ability to effectively interact with end-users in identifying and resolving technical issues
- A passion for customer service and technology with exceptional end-user support
- Ability to multi-task across clients, industries, and technologies, while maintaining an appropriate level of professionalism and composure
- Proactive and resourceful resolution to issues
- Unique ability to work with both business and technical-minded employees in order to plan and execute against project timelines and deliverables
- An understanding of TCP/IP networking protocols and procedures, all relevant Windows workstation operating systems and Windows Office products
- Prior experience in a Customer Service Role
- Bachelor’s degree preferred
Benefits Include:
- Challenging, exciting consulting work without the overnight or long distance travel
- Competitive Salary
- Health, Dental, Life, Short Term and Long Term Disability insurance
- Generous paid time off
- Company Holidays
- Tuition Reimbursement
- 401K with company matching
Find Us On:
Facebook – https://www.facebook.com/insourceservices
LinkedIn – https://www.linkedin.com/company/insource-services-inc-/
Twitter – https://twitter.com/InsourceSvcs
At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.
HR Consultant
Insource provides expertise to our clients in the areas of HR, Finance and IT. Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations. We work closely with our clients providing them access to the HR knowledge they need to successfully operate and manage their businesses. We love solving problems and identifying opportunities for efficiency and to add value. In fact, everything we do at Insource is focused on helping our clients achieve their mission and business goals. We support the business functions so that our clients can focus on what they do best.
Insource is based in Wellesley and while this roles involves travel to clients in and around Boston and Massachusetts, the role is currently mostly remote.
We invest in our client relationships and passionately care about the service we deliver. Everything we do is centered on our core beliefs and we believe:
- Understanding our clients’ culture and vision make us a better partner
- Our cross-content perspective adds unique value for our clients
- HR, Finance and IT start with people
- There is always more than one way to solve a problem
- In doing the right things for the right reason
What You’ll Do:
- Often working as an embedded part of the client’s organization, serve as the primary Human Resources resource for staff and leadership becoming the part time HR Department for several clients in various industries
- Working as part of a service delivery team that includes recruiting and HR administrative support, you will provide HR services and serve as a resource to client management on all employment matters. Being able to be flexible and practical when addressing issues, with an understanding that one of our primary roles is to reduce client risk and exposure on matters related to employment practices
- Responsibilities may include the following based on client’s need:
- Assisting with routine and complex employee relations/performance issues
- Guiding on non-standard matters including reorganization, policy creation and leadership mentoring
- Performing routine HR management duties including benefits oversight, handbook development and updates, job description creation etc.
- Acting as the in-house HR resource for all client needs, advise and update staff as needed on personnel policy or procedures
- Serving as a resource on staff operational and compliance issues
- Developing and improving client HR systems and infrastructure within the HR service area guidelines
- Enhancing and updating policies and procedures in accordance with labor laws and best practices while also proactively identifying instances of non-compliance with labor laws
- Working with all levels of management to resolve issues
- Serving as a strategic partner to management and assist with employee engagement, retention and issue resolution
- Overseeing the maintenance of HR documentation in accordance with labor laws, best practices and company standards. Delegate and manage the process as appropriate to administrators on our internal team
- Designing and coordinating new employee onboarding and exit meetings mitigating employment issues, lay-offs/terminations, reductions in force and compliance to offer advice to clients on all HR related functions
- Participating in HR Assessments of new clients and work with team to launch new clients
- Various special projects for clients
What We’re Looking For:
- Bachelor’s degree required; higher level degree preferred
- A minimum of 5-10 years of HR experience with increasing levels of autonomy and proactive engagement with the work
- Experience working in small to mid-sized startup companies with 150 employees
- Experience working in multiple industries with non-profit experience preferred
- Requires excellent administrative and client relationship skills
- Demonstrated effectiveness in engaging with clients in a highly professional and service oriented manner. Serve as an effective ambassador of Insource HR at client sites
- Ability to work independently and comfort in managing and assigning work to administrators
- Technology proficiency needed
- Excellent oral and written communications skills. Able to communicate in a clear and succinct manner with diplomacy
- Demonstrated professional judgment skills and positive interactive style
- Experience explaining and presenting HR information and practices to current and prospective clients clearly and with gravitas
- Proven experience handling competing priorities and deadlines
- Experience interacting, advising and communicating effectively in a consulting capacity
- Conversant in Federal and Massachusetts employment regulations. Proactive in problem solving and accessing additional resources as necessary.
Find Us On:
Facebook – https://www.facebook.com/insourceservices
LinkedIn – https://www.linkedin.com/company/insource-services-inc
Twitter – https://twitter.com/InsourceSvcs
At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.
Senior IT Support Specialist
Our trusted team of experts provide our clients the expertise to effectively develop, manage or supplement their HR, Finance and IT functions. We work with small to mid-sized organizations on an as needed, outsourced basis so that growing companies have access to the specialized knowledge they need.
At Insource, we love solving problems and making things work better for our clients. Everything we do at Insource is focused on helping our clients succeed in achieving their mission and business goals. We believe the organizations we work with can attain more effective business functions, grow and achieve its goals faster, by working together with accomplished outsourced experts (that’s us).
We work with small and mid-sized companies, including nonprofit organizations and startup ventures, from a diverse range of industries. We invest in our client relationships and care passionately about service.
- Understanding our clients’ culture and vision make us a better partner
- Our cross-content perspective adds unique value for our clients
- HR, Finance and IT start with people
- There is always more than one way to solve a problem
- In doing the right things for the right reason
- Being easy to work with is core to who we are
- Communication needs to be direct and candid
- Happy staff leads to happy clients
What You’ll Do:
- Serve as a lead to the support delivery team. Be a resource to help develop support staff, provide advanced troubleshooting skills
- Provide senior-level support to key clients
- Provide support for Mac and Windows integrated with cloud technologies from Microsoft Azure, Dropbox, Office 365, Google, and many more
- Participate and lead weekly support meetings to discuss new technologies, case studies, roadblocks, and outstanding service delivery
- Lead and implement in collaboration with engineering technical projects, upgrades and assessments at relevant clients
- On an ongoing basis report on client tasks/tickets and effectively communicate technical issues and project execution with Client Manager and Network/Server Engineer
What We’re Looking For:
- Proven ability to effectively interact with end-users in identifying and resolving technical issues
- A strong understanding of Networking Protocols and Procedures, all relevant Windows Workstation Operating Systems, Office products, -MAC OS X Operating Systems, wireless configurations and switch configurations.
- A passion for customer service and technology with exceptional end-user support
- Ability to multi-task across clients, industries, and technologies, while maintaining an appropriate level of professionalism and composure
- Proactive and resourceful resolution to issues
- Unique ability to work with both business and technical-minded employees in order to plan and execute against project timelines and deliverables
- A firm understanding of business, implementation experience, and desire to configure and maintain.
- Experience working with Active Directory
- 4+ years in a customer facing, technical support role preferred
- Bachelor’s degree preferred
Benefits Include:
- Challenging, exciting consulting work without the overnight or long distance travel
- Competitive salary
- Health, Dental, Life, Short Term and Long Term Disability insurance
- Generous paid time off
- Company holidays
- Tuition reimbursement
- 401K with company match
At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.
Summer IT Intern
Insource provides expertise to our clients in the areas of HR, Finance and IT. Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations. We work closely with our clients’ staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses. We love solving problems and identifying opportunities for efficiency improvements for our clients. In fact, everything we do at Insource is focused on helping our clients achieve their mission and business goals.
We invest in our client relationships and passionately care about the service we deliver. Everything we do is centered on our core beliefs and we believe:
- Understanding our clients’ culture and vision make us a better partner
- Our cross-content perspective adds unique value for our clients
- HR, Finance and IT start with people
- There is always more than one way to solve a problem
- In doing the right things for the right reason
- Being easy to work with is core to who we are
- Communication needs to be direct and candid
- Happy staff leads to happy clients
What You’ll Do:
- Provide technical knowledge in assessing new IT software projects and initiatives to support and enhance our existing systems
- Special project rollout
- Conduct product feature testing, review, and procedure manual write up
- Learn ticketing systems, networking basics, and Active Directory Management
- Work on Insource IT Support
- Learn Asset Management Organization
- Laptop imaging and rollout at Charter School clients
- Conduct system stress testing
- Work with various cloud platforms (google, Dropbox, Office365)
What We’re Looking For:
- Proven ability to effectively interact with end-users in identifying and resolving technical issues
- A passion for customer service and technology, delivering exceptional support to end-users
- Ability to multi-task across clients, industries, and technologies, while maintaining an appropriate level of professionalism and composure
- Proactive and resourceful in troubleshooting issues
- Currently majoring in Computer Science and at least in 3rd year of degree program
Standard Company Competencies:
- Adherence to the professional and ethical standards set forth by Insource Services while understanding and projecting Insource’s ethos
- Initiative to self-educate on client business, products and/or services
- Commitment to Insource’s sustainable business practices and initiatives
Functional Competencies:
- Work may be subject to frequent interruptions
- Exposure to computer screens, extensive use of computer and keyboard
- Sitting or standing for prolonged periods of time
- Near visual acuity to review written documentation
- Ability to hear and understand speech at normal room levels and on the telephone
- Manual dexterity to operate a telephone and keyboard
- Ability to climb stairs, bend, and stoop
- Ability to travel to clients in various communities in the service area
At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.
