Join Our Team
We believe the team is stronger and more effective than the individual. Our staff collaborate on dedicated teams to service our clients as we believe most solutions benefit from multiple perspectives and experiences.
Insource employees share qualities that aren’t easily definable and don’t fall into a particular “skill set.” We are always striving to do better and believe how we work is as important as the specific work we do. We find satisfaction in solving problems and believe work should be challenging, but fun. We are energized by the belief that there’s always something new to learn. Ready to join the team?Current Openings at Insource:
IT Engineer
Insource provides expertise to our clients in the areas of HR, Finance and IT. Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations. We work closely with our clients’ staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses. We love solving problems and identifying opportunities for efficiency improvements for our clients. In fact, everything we do at Insource is focused on helping our clients achieve their mission and business goals.
We invest in our client relationships and passionately care about the service we deliver. Everything we do is centered on our core beliefs and we believe:
- Understanding our clients’ culture and vision make us a better partner
- Our cross-content perspective adds unique value for our clients
- HR, Finance and IT start with people
- There is always more than one way to solve a problem
- In doing the right things for the right reason
- Being easy to work with is core to who we are
- Communication needs to be direct and candid
- Happy staff leads to happy clients
What You’ll Do:
- Working as part of a service delivery team on a monthly basis, actively participate in meetings with all network/server engineers and helpdesk technicians discussing new issues, latest technologies, case studies, roadblocks and outstanding incidents.
- Work closely with the Support Specialists and IT Managers to effectively communicate issues, project milestone and make recommendations to client management.
- On an annual basis, assist with researching, testing and developing of solutions for both corporate IT and clients.
- Attend and actively participate in departmental meetings, resource deployment of other engineers and coordination of resources on specific tasks as well as work hand-in-hand with IT Managers to effectively drive innovation in an effective manner for end-users.
What We’re Looking For:
- Unique ability to work with both business and technical-minded people to plan and execute against project timelines and deliverables
- A strong understanding of all TCP/IP Networking Protocols and Procedures, all relevant Windows Server and Workstation Operating Systems, virtualization technology, Google Apps or Office 365, and cloud file systems
- Experience managing servers, monitoring, helpdesk systems and setting up system efficiencies
- Proactive and resourceful resolution to issues
- A proven adeptness to detail work and can demonstrate analytical/research skills
- Unique ability to work with both business and technical-minded employees in order to plan and execute against project timelines and deliverables
- Passion to constantly seek improvement in technology solutions
- Ability to multi-task across clients, industries and technologies, while maintaining an appropriate level of professionalism and composure
- Bachelor’s Degree in MIS, Engineering, or Computer Science; and/or equivalent work experience
- 2+ years in a systems role
Benefits Include:
- Challenging, exciting consulting work without the overnight or long distance travel
- Competitive Salary
- Health, Dental, Life, Short Term and Long Term Disability insurance
- Generous paid time off
- Company Holidays
- Tuition Reimbursement
- 401K with company match
At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.
IT Support Specialist-Client Services Guru
Insource provides expertise to our clients in the areas of HR, Finance and IT. Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations. We work closely with our clients’ staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses. We love solving problems and identifying opportunities for efficiency improvements for our clients. In fact, everything we do at Insource is focused on helping our clients achieve their mission and business goals.
We invest in our client relationships and passionately care about the service we deliver. Everything we do is centered on our core beliefs and we believe:
- Understanding our clients’ culture and vision make us a better partner
- Our cross-content perspective adds unique value for our clients
- HR, Finance and IT start with people
- There is always more than one way to solve a problem
- In doing the right things for the right reason
- Being easy to work with is core to who we are
- Communication needs to be direct and candid
- Happy staff leads to happy clients
What You’ll Do:
- Working as part of a service delivery team, provide first-level technical support to assigned clients, both remote and on-site. Assist clients with initial equipment setup, virus removal, software updates and hardware incidents all while effectively communicating issues and updates to IT Managers
- On a monthly basis, manage office/desktop and email support, perform lab machine rollouts. Participate in monthly meeting with entire technical team to discuss new technologies, case studies, roadblocks, and outstanding service delivery
- On an annual basis, operate system support for Windows XP/Vista/7 and Mac OS X, provide mobile device support for iPhone, iPad, and Android. Handle the creation and maintenance of all IT accounts, including Active Directory, MS Exchange, Gmail, etc.
- On an ongoing basis, manage small projects (as needed), deliver and remove computer equipment, assign, update, and report on client tasks/tickets and effectively communicate technical issues and project execution with Client Manager and Network/Server Engineer
What We’re Looking For:
- Proven ability to effectively interact with end-users in identifying and resolving technical issues
- A passion for customer service and technology with exceptional end-user support
- Ability to multi-task across clients, industries, and technologies, while maintaining an appropriate level of professionalism and composure
- Proactive and resourceful resolution to issues
- Unique ability to wok with both business and technical-minded employees in order to plan and execute against project timelines and deliverables
- Unique ability to work with both business and technical-minded employees in order to plan and execute against project timelines and deliverables
- An understanding of TCP/IP networking protocols and procedures, all relevant Windows workstation operating systems and Windows Office products
- Some experience working with Active Directory users
- Prior experience in a technical support role, IT sales, or call center environment
- Bachelor’s degree preferred
Benefits Include:
- Challenging, exciting consulting work without the overnight or long distance travel
- Competitive Salary
- Health, Dental, Life, Short Term and Long Term Disability insurance
- Generous paid time off
- Company Holidays
- Tuition Reimbursement
- 401K with company match
At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.
Controller
Insource provides expertise to our clients in the areas of HR, Finance and IT. Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations. We work closely with our clients’ staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses. We love solving problems and identifying opportunities for efficiency improvements for our clients. In fact, everything we do at Insource is focused on helping our clients achieve their mission and business goals.
We invest in our client relationships and passionately care about the service we deliver. Everything we do is centered on our core beliefs and we believe:
- Understanding our clients’ culture and vision make us a better partner
- Our cross-content perspective adds unique value for our clients
- HR, Finance and IT start with people
- There is always more than one way to solve a problem
- In doing the right things for the right reason
- Being easy to work with is core to who we are
- Communication needs to be direct and candid
- Happy staff leads to happy clients
What You’ll Do:
- Working as part of a service delivery team, you will oversee and perform a variety of financial reporting and oversight activities related to the financial wellbeing of clients. Manage monthly, quarterly and annual financial close as well as related reporting in accordance with GAAP and client internal control policies
- Establish schedules and processes for compiling, processing, and reporting financial data and oversee the technical quality of financial and accounting work delivery for team quality control on day-to-day operations as well as monthly, quarterly and annual close
- On a monthly basis, maintain GL and process journal entries per client schedules and account reconciliations, prepare cash flow forecasts and financial projections and develop client financial controls and accounting policies and procedures
- On an annual basis, assist with audit preparations including planning, coordination, execution and report preparation as needed
- On an ongoing basis, participate in Board and client management meetings as needed, maintain continuous contact with clients and communicate with Insource client team throughout the business year. Ability to anticipate clients’ changing needs and implement appropriate recommendations, while managing risks
- Work as an integrated team member in order to support strategic financial management decision-making for our clients
- Inform supervisor and client manager of important client developments and outline important client issues as needed including facts and recommendations
What We’re Looking For:
- Demonstrated analytical and research skills, proven adeptness at detail work as well as the portrayal of clear and concise summary-level work
- Proficiency with QuickBooks and/or other accounting software, Excel and Word
- Familiarity with accounting and billing for service contracts, in particular Federal and State awards and related compliance
- High degree of self-motivation and able to work independently with minimal supervision
- Diplomatic, patient, curious manner with a great sense of humor
- Excellent verbal and written communication skills; ability to succinctly communicate complex messaging in a credible and clear manner
- Bachelor’s degree
- Proven accounting experience with at least 3 years of management-level engagement in small to mid-sized organizations, public accounting or related experience
- Nonprofit experience a plus
- Demonstrated experience managing competing priorities and deadlines successfully
Benefits Include:
- Challenging, exciting consulting work without the overnight or long distance travel
- Competitive Salary
- Health, Dental, Life, Short Term and Long Term Disability insurance
- Generous paid time off
- Company Holidays
- Tuition Reimbursement
- 401K with company match
At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.
Senior IT Technician
Our trusted team of experts provide our clients the expertise to effectively develop, manage or supplement their HR, Finance and IT functions. We work with small to mid-sized organizations on an as needed, outsourced basis so that growing companies have access to the specialized knowledge they need.
At Insource, we love solving problems and making things work better for our clients. Everything we do at Insource is focused on helping our clients succeed in achieving their mission and business goals. We believe the organizations we work with can attain more effective business functions, grow and achieve its goals faster, by working together with accomplished outsourced experts (that’s us).
We work with small and mid-sized companies, including nonprofit organizations and startup ventures, from a diverse range of industries. We invest in our client relationships and care passionately about service.
- Understanding our clients’ culture and vision make us a better partner
- Our cross-content perspective adds unique value for our clients
- HR, Finance and IT start with people
- There is always more than one way to solve a problem
- In doing the right things for the right reason
- Being easy to work with is core to who we are
- Communication needs to be direct and candid
- Happy staff leads to happy clients
What You’ll Do:
- Serve as a lead to the support delivery team. Be a resource to help develop support staff, provide advanced troubleshooting skills,
- Provide senior-level support to key clients.
- Provide support for Mac and Windows integrated with cloud technologies from Microsoft Azure, Dropbox, Office 365, Google, and many more.
- Participate and lead weekly support meetings to discuss new technologies, case studies, roadblocks, and outstanding service delivery.
- Lead and implement in collaboration with engineering technical projects, upgrades and assessments at relevant clients.
- On an ongoing basis report on client tasks/tickets and effectively communicate technical issues and project execution with Client Manager and Network/Server Engineer
What We’re Looking For:
- Proven ability to effectively interact with end-users in identifying and resolving technical issues
- A strong understanding of Networking Protocols and Procedures, all relevant Windows Workstation Operating Systems, Office products, -MAC OS X Operating Systems, wireless configurations and switch configurations.
- A passion for customer service and technology with exceptional end-user support
- Ability to multi-task across clients, industries, and technologies, while maintaining an appropriate level of professionalism and composure
- Proactive and resourceful resolution to issues
- Unique ability to work with both business and technical-minded employees in order to plan and execute against project timelines and deliverables
- A firm understanding of Business, implementation experience, and desire to configure and maintain.
- Experience working with Active Directory
- 4+ years in a customer facing, technical support role preferred
- Bachelor’s degree preferred
Benefits Include:
- Challenging, exciting consulting work without the overnight or long distance travel
- Competitive salary
- Health, Dental, Life, Short Term and Long Term Disability insurance
- Generous paid time off
- Company holidays
- Tuition reimbursement
- 401K with company match
At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.
IT Support Intern/Co-Op- Spring
About Insource:
Insource provides expertise to our clients in the areas of HR, Finance and IT. Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations. We work closely with our clients’ staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses. We love solving problems and identifying opportunities for efficiency improvements for our clients. In fact, everything we do at Insource is focused on helping our clients achieve their mission and business goals.
We invest in our client relationships and passionately care about the service we deliver. Everything we do is centered on our core beliefs and we believe:
- Understanding our clients’ culture and vision make us a better partner
- Our cross-content perspective adds unique value for our clients
- HR, Finance and IT start with people
- There is always more than one way to solve a problem
- In doing the right things for the right reason
- Being easy to work with is core to who we are
- Communication needs to be direct and candid
- Happy staff leads to happy clients
What You’ll Do:
- Provide technical knowledge in assessing new IT software projects and initiatives to support and enhance our existing systems
- Special project rollout
- Documentation systemization
- Product feature testing, review, and procedure manual write up.
- Insource IT Support
- Asset Management Organization
- Laptop imaging and rollout at Charter School clients
- System stress testing
What We’re Looking For:
- Proven ability to effectively interact with end-users in identifying and resolving technical issues
- A passion for customer service and technology, delivering exceptional support to end-users
- Ability to multi-task across clients, industries, and technologies, while maintaining an appropriate level of professionalism and composure
- Proactive and resourceful in troubleshooting issues
- Currently majoring in Computer Science and at least in 3rd year of degree program
Administrative Assistant- Part Time
Insource provides expertise to our clients in the areas of HR, Finance and IT. Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations. We work closely with our clients’ staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses. We love solving problems and identifying opportunities for efficiency improvements for our clients. In fact, everything we do at Insource is focused on helping our clients achieve their mission and business goals.
We invest in our client relationships and passionately care about the service we deliver. Everything we do is centered on our core beliefs and we believe:
- Understanding our clients’ culture and vision make us a better partner
- Our cross-content perspective adds unique value for our clients
- HR, Finance and IT start with people
- There is always more than one way to solve a problem
- In doing the right things for the right reason
- Being easy to work with is core to who we are
- Communication needs to be direct and candid
- Happy staff leads to happy clients
What You’ll Do:
- Work as a part of Insource Services’ corporate team to provide support to our business and general office operational functions such as assisting with answering phones, processing mail, greeting office visitors, maintaining office supply inventory, daily visits to bank, post office box, and other errands as necessary
- Assist with administrative tasks, data entry in Salesforce and other databases,, establish and maintain files/records, meeting and event logistics, help to maintain website and other duties as assigned.
- This position is part time at 25 hours a week, Monday through Friday 9:00-2:00.
What We’re Looking For:
- Strong interpersonal skills and can interact and work effectively with diverse groups of individuals
- Undergraduate degree preferred and/or relevant experience
- Must have demonstrated proven adeptness at detail work
- Proficient Microsoft Office Skills
- Ability to handle multiple projects and tight deadlines
- Ability to maintain filing and organization of duties
- Excellent customer service skills, both written and oral
- Confidentiality and discretion to sensitive matters
At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.
