Getting to know: Jessica Scopelleti

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Insource Services

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I’m Jessica Scopelleti; I have been at Insource for over nine years. I am currently the Director of Finance and Administration. I’m originally from Kingston MA, but currently live in Weymouth MA, about an hour from the office.

How did you find Insource?

When I left college, I worked in a non-profit that partnered with Insource. Insource was doing the accounting, HR, and IT, so I got a real clients’ perspective. It was my first job out of college, I was there for four years and I got to know Bruce (President and CEO of Insource) as he was doing the finance work.

I moved out of state for a couple of years and, when I came back, I was working for my dad’s construction business. Bruce heard I was back in town and said, “Why don’t you come down to Insource and chat?” While I didn’t know anything about Insource’s core services – I was a Communications and Marketing major – I thought “Why not?” Bruce said, “I’ve seen your customer service skills, I’ve seen you work with some difficult people and do it graciously. That is hard to teach. I can teach you the rest.” So, we decided to give it a shot!

I was doing entry-level accounting work, teaching myself QuickBooks, and other entry-level HR work under Saleha (Vice-President at Insource). I was going to clients four days a week at that time. I did that for a couple of years and I learned a ton, which was great.

As Insource started to grow, we were hiring like crazy but lacked the solid corporate infrastructure we needed. There was no one solely focused on running the day-to-day operations. I kept being asked, “Can you help me with this one project, we need to work on the website, we really need to beef up our staff meetings, etc.” I was happy and really excited to take on these new projects and help improve Insource in any way that was needed.

I eventually hit a plateau in HR, and couldn’t progress without more formal training. Bruce convinced me to go full-time on the corporate side. I was excited, as I didn’t know the Insource staff that well since most of my time was spent with clients. I was looking forward to getting to know the staff and be a voice for them since I knew what it was like to go to clients every day. I became an Executive Coordinator and came back to the head office full time. I’ve taken on day-to-day operations, oversight, and managing of many financial functions including payroll, accounts payables and receivables, and more. I never thought that I’d be somewhere for nine years, but I continue to get new opportunities and grow. In the last couple of years, I got married and had a daughter and I always wanted a company that would back my life decisions the way Insource has.

I try every single day to be a voice for the staff here, always try to say, “They really care about these things,” and, “They don’t really feel that way,” in meetings and when making key decisions with the Leadership Team. And that is really rewarding to me.

What attracted you to Insource?

Mainly the people I would be working for. The Executive Team at Insource is intelligent, experienced, and yet so approachable and genuine. They get along with everyone while remaining professional and real. Whether the news is good or bad they will be direct and candid. Those are the kind of people I want to work for.

What were your main goals going in?

I didn’t have any. When they offered me the opportunity to learn two out of three service areas, I thought I’d learn as much as I could, and maybe I’d gravitate to one or the other. I’ve ended up in finance, but I wouldn’t consider myself the traditional finance person. I have a lot of the necessary perfectionist, organizational qualities, but I also find myself to be creative. I’ve been lucky to work in an environment where I’ve been able to use those qualities to be a little more right-brained than the usual finance person.

What’s been your biggest challenge so far?

I would say our biggest challenge is making sure that we keep the best parts of our company culture as we grow, and learn to make the necessary changes to keep our staff happy and engaged. Generally, I haven’t had that many challenges. I’m very blessed to have been given the chances and opportunities I have, and we’ve built an amazing corporate team here over the years.

What’s your day-to-day like?

Before Covid life, I was in the office three days a week and worked from home one day a week. I purposely walk around the office whenever I’m in just to say “Hi” to the team and keep an eye on what is affecting them day-to-day. I treat Insource and the staff as my client, and make sure they have everything they need to be successful.

What opportunities are available to you?

My journey with Insource is unusual in that regard. I spent so much time with Bruce that he trusted me, so I’ve ended up where I was needed the most. There wasn’t a formal progression plan.

Since I’ve come into this role, we as a team have worked hard on a clear formal development plan for staff. We’re continuing to do work on creating a clear infrastructure, with defined roles and responsibilities within corporate.

What work are you most proud of?

I’m proud of the website, as that was the first major project I took on many years ago. I’m also proud of our new billing and timekeeping software we’ve implemented. It was a massive project, but it has helped so many functions of our business and growth over the years. It helps the team track time and bill our clients more accurately. It allows us to be more efficient, give better customer service, and help managers manage their staff better. Plus, our staff really like it!

What do you do for fun?

My daughter consumes most of my free time, as does my husband. We love the beach, Cape vacations, and family hikes. Warm weather or cold, it doesn’t matter. We both come from large Italian families, so we spend a lot of time eating and being loud with them as well.

I also love puzzles, cooking, crafting (making birthday cards and homemade gifts), gardening, and true crime podcasts.

What’s the best advice you’ve ever been given?

“How you set your intentions for the day is often how it will go.” Starting each day with set intentions and goals for you can have positive outcomes. It’s a small adjustment with a big payoff. It’s hard these days not to just grab your phone and be instantly pulled into the stressors of the day. If you take a couple of minutes to yourself to take a walk, stretch, or quietly reflect, I promise it will make your day start off on a better foot.

Was Insource the right fit for you?

Absolutely, I’ve been able to grow, change, and have exposure to so many amazing mentors, peers, and organizations, and it’s worked around my life too. I’m so grateful that I’ve had the opportunity to be here and be a part of Insource’s continued success and growth.

Could Insource be right for you?

Interested in what Insource has to offer? Take a look at our Careers page today to see our latest vacancies, and be sure to follow us on social media for all the latest Insource Insights.

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