We allow you to do what you do best

At Insource Services we provide expert business solutions in Finance, HR and Technology that help your company thrive while you focus on the bottom line.

We allow you to do what you do best

At Insource Services we provide expert business solutions in Finance, HR and Technology that help your company thrive while you focus on the bottom line.

We believe your organization can attain more effective business functions, grow and achieve its goals faster, by working together with accomplished outsourced experts (that’s us).

At Insource, we love solving problems and making things work better for our clients.

Our trusted team of experts specialize in Human Resources, Finance and Technology and are ready to tackle your challenges with proven tools and processes, so you can remain focused on what you do best.

History

We believe that with the right finance & accounting support, your management team will excel in achieving its organizational goals.

Working in collaboration with your team, we’ll help identify your key financial priorities and we’ll work alongside you to solve your challenges with our expert knowledge, tools and procedures.

We’ll create a consistent reporting and financial management process that will highlight critical data and help you proactively drive executive-level decisions with confidence.

Use us as much or as little as you need, our financial solutions tailor to your needs and are often more valuable and cost-effective than a full service finance department. What’s more, we’ll work with you remotely or at your office – whichever you prefer.

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We believe your HR decisions should be influenced by context, circumstance and the law.

Our goal is to support and strengthen your working relationships and improve communication across your whole organization, by building a trusting partnership with you and your employees (it’s what we do best).

We’ll also suggest valuable recommendations and practices which ensure you remain legally compliant and give you peace of mind.

Our HR teams can do it all – offering the complete services you would expect from a full HR department but at a fraction of the cost, thanks to a customized approach to tackling your specific needs.

You can rest assured that the implementation and transition of these processes will be seamless. No stress. No hassle.

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Technology is at the heart of a successful business but navigating the unknown can be confusing and stressful, especially when you’re faced with the daunting task of determining which applications will make the best solutions and if the benefits will outweigh the associated costs…

At Insource, we’re happy to take on that burden and help you achieve your goals in a way that’s viable and cost-effective. We’ll work with you to implement systems that streamline processes to save you time and generate critical information essential to your business growth.

We’ll suggest cost-effective solutions specific to your unique challenges, identify the level of expertise required and ensure a seamless transition from the old to the new.

Our services are available on a ‘use as you need’ basis either remotely or at your office.

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We believe…

there is always more than one way to solve a problem

We believe…

HR, Finance and IT start with people

We believe…

our cross-practice perspective adds unique value to your team

We believe…

understanding your culture and vision makes us a better partner

We believe…

in doing the right things for the right reasons

We believe…

being easy to work with is core to who we are

We believe…

our complete discretion and reliability earn your trust

We believe…

happy staff leads to happy clients

We believe…

communication needs to be direct and candid

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Who We Are

Experienced, approachable and professional – we’re committed to helping your organization succeed.

Chris Bertoncini

Director, Financial Consulting Practice

  • Chris Bertoncini

    Director, Financial Consulting Practice

As the Director of Insource’s Financial Consulting Practice, Chris develops the strategic direction for the practice and guides the overall management of client engagements. He is also the principal consultant for finance with significant financial leadership experience in variety of organizations including startups and nonprofits. Chris’ work has focused on assessing financial systems and processes, advising clients in building new or improving existing financial systems and in managing financial operations.

He works closely with Insource senior financial consultants across all disciplines to provide client services, including configuration of general ledger systems, budget preparation, financial reporting, account reconciliations, audit preparation and board interface.

Chris holds a Master of Business Administration degree from Southern New Hampshire University and a Bachelor of Science degree from Stonehill College.

“Years ago a mentor taught me it’s important to go about your work the right way, regardless of the environment. I appreciate being able to work with great people, whether it is my Insource colleagues or our clients; that’s part of what drives me professionally. I have also learned that there is a solution to every problem; it may not be easy to determine, but there always is one. There’s a lot of satisfaction in finding it.”

Saleha Walsh

Director, Human Resource Consulting Practice

  • Saleha Walsh

    Director, Human Resource Consulting Practice

As Director of the Insource Human Resources Practice, Saleha oversees the day-to-day operations of HR consultants and also provides direct services to a number of nonprofit and for-profit organizations. With more than 20 years of experience, her expertise is in being a management resource and point person for personnel, creating centralized human resource functions, and supporting management in stabilizing operations.  A large part of her work is in conducting assessments for clients to determine the effectiveness, compliance and efficiency of their current HR functions.  She is also the principal consultant for the HR Practice, and works with startup clients as well as clients that are experiencing growth to assist in developing an HR infrastructure or to review current HR operations to assess effectiveness.

Saleha holds a Bachelor of Arts degree in English from Merrimack College.

“My mentor was my first boss, who taught me the importance of clear writing, clear and direct communication, the skill of not getting emotionally bogged down in business decisions, and about contextual decision-making. He taught me about professional integrity. These things have helped throughout my career and are especially important when navigating controversial or tricky personnel matters. Clients appreciate my objective, no-nonsense approach to solving problems others find stressful to deal with: hiring, firing, employment matters. One of the best things about the job is that our client base requires thoughtful and often non-traditional problem solving, so we’re always learning.”

Russell Greenwald

Vice President & Director, IT Consulting Practice

  • Russell Greenwald

    Vice President & Director, IT Consulting Practice

As head of the Technology Consulting Practice, Russell provides strategic direction for and management of the delivery of technology services to effectively support our clients’ businesses. Russell is also Insource’s principal IT consultant, focused on providing CIO, IT goal planning and assessment services to clients.  He has a proven track record working with organizations on strategic technology goals, developing multi-year technology plans, and seeing implementations through to completion.  He understands what it takes for technology adoption, playing on his years of experience of creating momentum, building trust, and nurturing change.  He has significant experience in establishing technologies that support high tech startups to online payment processing for nonprofit donations and program membership.

Russell has worked across industries ranging from nonprofits to venture capital, biotechnology, financial services, manufacturing and healthcare.

Russell holds a Bachelor of Arts degree in mathematics from Brandeis University.

“I am passionate about and take pride in solving problems that help make a person’s life just that much better.  I am truly excited about developing my staff into professionals who can deliver on this passion even better than I can by creating a sincere, focused, and respectful culture.  I have only ever been a consultant, and I believe the exposure to so many organizations, technologies, people, and cultures are why I’m successful today and constantly improving.”

Bruce G Hain

President & CEO

  • Bruce G Hain

    President & CEO

The founder, president and general manager of Insource, Bruce oversees all company operations. Prior to founding Insource, Bruce was Vice President and CFO of a national high tech research company headquartered in the Boston area. He has served as an executive management consultant for many companies and nonprofit organizations, and has also advised both start-up and medium-sized government contractors in establishing government-approved overhead and G&A rates.

Bruce is a member of several professional organizations including Financial Executives International (FEI) and The Treasurers Club. He is also is a board member and treasurer of FCC-NE, an organization that expands cultural diversity for adoptive families.

Bruce holds an MBA from Northeastern University (Executive Program) and a Bachelor of Arts degree in economics from Boston University.

“I am a right-brained financial person; known for being very creative, I always try to add laughter and fun to work and everything that I do. I am curious by nature, and throughout my career have always asked lots of questions so that I am always learning something new. I see many of these same passions in many Insource staff members, and I think that resonates with our clients.”

Sharon Stone

Director of Business Development

  • Sharon Stone

    Director of Business Development

Sharon leads Insource’s sales and marketing, focusing on expanding Insource’s client base and business partnerships. She brings to Insource a business development background and diverse financial management experience acquired through more than 25 years in commercial banking, with the bulk of the last 15 years of her banking career focused on supporting growth companies, particularly those in the technology and life science industries.

 

Sharon is a former board member of the Boston Chapter of the Association for Corporate Growth and the Cambridge-based not-for-profit Science Club for Girls.

Sharon earned a Bachelor of Science in Foreign Service from Georgetown University.

“My colleagues thrive by solving problems and helping our clients.  We believe in being easy to work with and providing timely solutions.  The art of customer service is alive and well at Insource; that makes me proud to be part of the team.”

Robert Robitaille

Director of Operations and Senior Management Consultant

  • Robert Robitaille

    Director of Operations and Senior Management Consultant

Bob uses his diverse operations management experience to help guide and grow Insource Services in his role as Director of Operations.  A tinkerer by nature, he brings order out of chaos, assessing, designing and managing operational initiatives and providing leadership and direction for nonprofits during times of change.

Bob has held executive management positions at national professional organizations in various fields including healthcare, emergency management, education and the environment.  He has also provided interim operational leadership and consulting services to several Boston-area nonprofit organizations.

Bob holds a Bachelor of Science degree from Bridgewater State College.

“As a teacher, I learned that while individuals may share the same goals, the motivating factors for success differed from student to student.  To be successful, you had to identify these and put them into play for each individual.  The same principle applies to managing staff.  Earlier in my career, I had the good fortune of working side-by-side with the founders of three very different organizations with equally distinct personalities.  It was from them that I learned the operational nuts and bolts of managing organizations as well as a valuable education in management.”

Client Testimonials

David Shapiro has worked with Insource in his role as President & CEO (MENTOR: The National Mentoring Partnership) and Board Chair (Massachusetts Nonprofit Network).
"I have had two very different contexts with which to work with Insource, a national organization transitioning and outsourcing its finances and a local organization starting up and needing to put financial structure and accountabilities in place. In both instances, Insource staff has been dedicated and reliable, served as thought partners, and provided leadership when called for. Insource has demonstrated flexibility and effectiveness in partnering with management to diagnose inherited systems and rebuild and strengthen them in both outsource and support roles."

Client Testimonials

Maisha Moses, Executive Director. The Young People’s Project uses Math Literacy Work to develop the abilities of elementary through high school students to succeed in school and in life. YPP is located in Cambridge, MA, and does work in 9 sites across the country, including the Greater Boston area.
"The Insource team distinguished themselves as willing and compassionate problem solvers when we began working with them during a challenging time in our organization. They helped us to improve key systems that allow for reporting that didn't exist in the past, and provided a level of confidence and support that was invaluable to our leadership. Even though they are not onsite regularly, they are readily available, and flexible - including being available for Saturday Board meetings and early morning conference calls - and have been a pleasure to work with."

Client Testimonials

Michael Hough, Executive Vice President/General Manager. Advance Medical is an international health services firm located in Westwood, MA.
"As a partner, Insource understands the needs of Advance Medical and consistently delivers thoughtful insights and solutions in IT and HR. I am truly grateful for when Insource was Johnny-on-the-spot when other resources fell through during a critical data center move. On virtually no notice, the Insource team immediately swept in with competent project managers and technology experts and turned a nightmare-scenario into one of the smoothest moves possible."

Client Testimonials

Neal Newman, President. Two Ten Footwear Foundation has supported the footwear industry and their families for over 75 years by providing financial relief, social services, scholarship and much more. They are based in Waltham, MA.
"At crucial times during the year when sensitive and complex HR issues converge, the exceptional Insource HR team are ready to deliver thoughtful advice, effective tools and definitive solutions. Insource is a valuable partner as we plan for change and growth."

Client Testimonials

Tracy Burns, Chief Executive Officer. NEHRA is the largest HR organization in the Northeast. They support and advance the role of HR professionals with programs, networking and educational opportunities.
"Hiring Insource Services to manage our Accounting/Finance, IT and Human Resources at NEHRA was the best decision I ever made. Not only was I able to put these critical operational functions into the hands of a team of experts, it has provided me an additional resource to rely upon for advice and guidance through some very difficult business decisions. The Insource team is truly an extension of our organization, offering weekly on-site support, as well as strategic input. As a CEO, I could not ask for a better group of people to support the growth of our organization. They are people you'd want to work with and people you'd want to call your friends. Without them, the NEHRA team and I would not be able to provide our 2,000+ members and partners with the level of programming and services that we do today. Yes, they have a team of experts and yes, they've helped us navigate through some difficult business situations, but more importantly we trust them. We know they will always do what is right by our business and they will be transparent in every interaction."

Client Testimonials

R. Michelle Green, Former Chief Operating Officer, Dorchester Bay Economic Development Corporation. Dorchester Bay Economic Development Corporation develops comprehensive strategies in housing, economic development, and community organizing to support residents of Boston’s Dorchester neighborhood.
"At Dorchester Bay, we are delighted with Insource as our corporate partner in the maintenance and delivery of IT services. For over five years, now, we have benefitted from their expertise, planning, reliability and excellent customer service. A recent experience with a server installed prior to their tenure also demonstrated several of their core beliefs. They let our needs (not the technology, not their own convenience) drive their actions in getting that server’s computer lab back on its feet."

Insource Insights

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Keeping Your Passwords Safe

Apr 15th 2016

Do you keep your passwords on a post-it note?  Do you have multiple passwords for different accounts and forget which password goes where?  Effective password security is extremely important in this age of identity theft.  The average cost of a stolen identity that includes confidential information increased from $145 to $154 last year. * And… Read more »

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